ホテル・コンコルド・マルコ・ポロ(Occidental Marco Polo)

Where do I start!!! Upon arrival at the hotel we had to wait to be allocated our rooms as we had an early arrival. We wanted to sit outside in the sun but were told we had to stay inside. We paid the tourist tax which they charged us £42 per couple instead of the 42 Dinar!!! The rooms we were given were far below the standard expected. The light fitting was hanging off the wall, there were holes in the wall, the bath looked like it hadn’t been cleaned in years and there were untold stains on the curtains, carpets and walls. We asked for different rooms and were shown to rooms with the same issues as the previous ones. Eventually after 7 hours waiting around reception we were given 2 suites, which aren’t much different to the standard rooms. During this time the management were rude and some what aggressive. One even said I should be kept on a lead!!! The food was cold, undercooked and lacking in variety. The snack bar at lunchtime was better than the main restaurant. I must say the bar staff, cleaners and restaurant staff were lovely, I wouldn’t recommend this hotel and would not return. This is my 3rd visit to Tunisia and previous experience did not prepare me for this hotel. Avoid at all costs.

Hotel is not good because all time I had problem with water, energy and when I was in Hotel changed the floor. But why 4 star? Only for people - best service, good food, clean pool and BEST OF THE BEST Enterteinment Team ❤️ Tito, Simba and Pikachu - They saved my stay in the hotel. It’s worth coming to their show. A lot of energy, smiling and they are good persons :) I hope will be more this people on the world.

Everything fabulous, very relaxed, excellent value for money , location suited us perfectly, beach ,shops and marina are a few of our local visits. Animation team brilliant, over and above and made us feel very welcome. Would definitely return

I think this is a good hotel to spend your vacation. If you expect a low price and good fun, you will have it. The standard of the room was ok, daily cleaning was a big plus. The food is very good and varied, something different every day. The animators team made every effort to ensure that the guests were not bored. They were active and smiling all the time. ❤️ Big thanks to them! I recommend it for a holiday with friends. The whole crew of the hotel is trying to do their best, even if you don't know English. 😁

On arriving at the marco polo I realised I had left my bag with money credit cards phone etc on the bus. The hotel staff were amazing. The reception staff, concierge and a representative from TTS all helped. Within a very short time they had located my bag much to my relief. A member of staff took a taxi and picked up my bag and brought it back to the hotel. I can't praise their speed and professionalism enough. The hotel was lovely. The pool was fantastic. The service and friendliness from the staff was lovely. The food was varied although sometimes not very hot. The room was clean and the gentleman that cleaned it made a lovely effort decorating our bed with the towels and flowers, a lovely touch. All in all our stay was very relaxing and good value for money. Many thanks to you all.

Already 6 times in this hotel! The food is top notch. The pool is always clean. The bartenders and waiters are polite. But this time the animation became better! Aqua aerobics before lunch was very lively. In the evening dancing in different styles. Most of all I remember the animator Pikachu. Very energetic, cheerful and kind man. Always raised the mood of the audience, well done! Very cool dancer, I wish you success in career advancement!!!

We arrived at this hotel for a short break. First impressions ok but then we went to our room. This is supposed to be a 4 star hotel, no toiletries, not even toilet paper, curtains that didn’t close even half way and a musty stale smell. Went immediately down to reception and asked to change. Second room better but no coat hangers so back to reception again. Took over a day to get a safe as staff have to come with you for some reason. As for the food, worst we have ever experienced, cold, raw chicken, flies landing on bread and the plates. Never had food as bad as this. Chairs in restaurant were dirty, never been cleaned and microwave was filthy. I believe easyJet have pulled this holiday and I can see why. This is not a 4 star hotel, not even a 3 star.

Was worried after reading a few reviews but actually had a good holiday and is the best hotel we have stayed in Tunisia so far. You have to remember 4star is not the same in every country and yes we could nit pick some of the decor. But overall the hotel is very clean, bed comfy, staff very friendly. lovely pool and leave deposit for pool towels at reception. bottles water from bar. we was early in season so no jacuzi in pool, only one restaurant open. there was some painting going on and could see prep work to open other ones soon. Wifi all over the hotel, even can get on beach sometimes. Smart tv in rooms so had netflix / prime just remember to log yr account out . Food is well presented , can find something nice to eat, fresh cooked fish/turkey/beef and always pizza/pasta if you not adventurous. the only thing i would say is leave anything hot to put on plate last as cold plates and by time got salad etc, food warm. does get a bit samey but thats all inc -usual lots pastries at breakfast, eggs cooked/ pancakes fresh fruit/cakes tip the staff and they look after you, but they pleasant regardless . my only bad points i would make is Air-conditioning. they dont put on till july !! but luckily most times quite breeze. but did make difficult to sleep some nights and noisy with birds in morning as having door open all night. entertainments team good fun and work hard. recommend take ear plugs. travel fan if out season the beach is ok to left of hotel, as no seaweed, and is nice to swim in and clear. there is alot seaweed to right by harbour . they do seem to rake it but doesnt make alot difference. we did see a small tractor go by and though good but wasnt much change. which is a shame. I think general as we stayed last year near sousse and same seaweed issue.

I was very wary about this hotel after reading the reviews, well my experience was fantastic, all the staff were amazing so friendly, looked after me so well especially as I was on my own. The lady in the dining room went out of her way to make sure I had a lovely table. The cleaning lady kept my room spotless, with fresh towels etc every day. A special shout out to Cyrena on reception nothing too much trouble. The bar staff were so accommodating. The hygiene of the hotel was good not sure why people complained and yes I’m fussy! One of the biggest pools I’ve seen which was constantly cleaned, the animation team were really good, made some friends for life, will definitely be back! Fiona from UK