オールド クォーター ホテル 1961(Old Quarter Hotel 1961)

房間和圖片完全兩碼事，為此扯了皮都

私の家族も私もこれほどひどいホテルに行ったことはありません。スタッフは失礼で、アプリと事前支払いで予約が表示されるまで予約を承認しませんでした。部屋の状態は、説明されているものとは程遠いです。ひどいカビとどろどろの臭いがします。ところどころ汚れていて、掃除をほとんど真剣に考えていないように見えます。ご了承の上、この場所を選択しないでください。

私たちはハノイに来て、2023 年 1 月 3 日にこのホテルを予約しました。ここには来ないでください。ハノイでの最初の夜を完全に延期しました。私たちは到着前に支払いましたが、書類を見せようとしてしばらく待った後、最終的に私たちに鍵をくれましたが、予約を見つけることができませんでした。部屋はとても汚かったので、バスルームを一度も使用したことがなく、ベッドで寝ることさえしたくありませんでした。水は提供されませんでした。そこから出るのが待ちきれませんでした。お金を出して、より良いホテルに行きましょう。

私たちのグループは4人で行くので、6/11に2部屋を予約します。私たちのグループは宿泊料金の50％を事前にデポジットとして振り込んでおり、夜遅くになることを事前に伝えていました。午後10時にチェックインしたとき、まったく別の部屋に通されました（予約した部屋よりもはるかに悪い）。ホテルのオーナーに電話して聞いてみると、その部屋しか残っていない、泊まらない場合はデポジットを支払わなければならないとのこと。実際には22時だったので、そうしなければなりませんでした。そうでないと、どこに行くべきかわかりませんでした。翌日のチェックアウト時にも宿泊料金全額を徴収させていただきます。

The room not like in the picture at all, very old and too dirty. To be honest, this place not like a hotel it seem look like hostel. The building is in a small road (need a foot walk) i will definitely not come back this hotel again. Very not recommend

The one star is for the bed, which was comfortable for sleep. To explain the review title: 1. No communication from staff, after e-mail contact with reception. 2. No welcome to the premises or any explanation of rooms, facilities or issue resolution. 3. Incorrect small and dirty room initially allocated. Needed complaint. 4. Second room had a dead / inoperable TV, a dirty fridge with a cockroach inside, no lighting in the bathroom area, bar a plug-in light bulb. Clearly a safety hazard. Another complaint. Nothing done to correct any issue, despite 5 days’ stay. 5. The floor was full of dirt, old hair and other debris. Another complaint. Floor finally cleaned on Day#3. 6. The ‘service’ was dependent upon complaining to the front desk reception ‘manager’ . No initiative from staff to please. Even toilet roll and a tea cup had to be requested! An absolute disaster of a ‘hotel’, which I would not recommend to my worst enemy, let alone relatives, friends and colleagues. There are far better stays and this place gives Hanoi a bad name. Steer very clear of the 1961 Old Quarter Hotel.

We had booked a “deluxe double room with window”, when we arrived at 11pm after travelling back from Ha Giang Loop they told us our room had a water problem with the shower and so they have moved our room for a little cheaper, however, this new room doesn’t have a private bathroom it was across the hall and was shared. When we asked to see the room first before agreeing to stay in it we heard a man in the next room complaining that there wasn’t any water in that bathroom either. He said he will have the shower sorted by 7am for us as we had to leave at 8:30am for a flight. We agreed to stay as it was so late, however when we taken our bags up and sat on the bed we could feel all the metal springs by hand!!! We used the toilet and the water had ran out so we couldn’t flush, it was getting worse!! It also smelt like cat urine everywhere!! We agreed not to stay here as it’s the worst place we have EVER stayed & we do a lot of travelling!! So we walked out and found a hotel round the corner who have a room for us. So glad we made the decision, breakfast included, taken our bags to our room, looked after us and taken us to the airport for a good rate. This hotel was called JaCosmo hotel & spa - more expensive but had a wonderful sleep and a lovely hot shower!! Brian on the front desk was very helpful to us and thanks to his late night team who got the room ready for us after midnight!!