フェニックス パレス ホテル ハノイ(Phoenix Palace Hotel Hanoi)

Very nice service and friendly. Good location Be coz it is near convinience and famous place.

Everything is old and smelly...... the workers were kind but sold us everything more expensive than other places. I can't recommend this hotel. even though the breakfast was good.

가성비 좋고 올드쿼터라 야시장,맥주거리,호안끼엠 다 가까워서 좋앗어요.직원들 친절하고 조용해요^^다만 냉장고가 약해요ㅠ물이며,술이며 다 밍밍해졋어요ㅠ그래도 얼음 요청드렷더니 한대접 주셔서 소주 맛나게 마셧어요ㅋ

都很一般，設施很差！

호안끼엠 호수 근처에 있어서 접근성 좋음 시설이 낙후되어있고, 청결도가 높지는 않음

Unfortunate first experience as desk staff couldn’t find our booking until manager arrived, waited approx 2 hours for this. We complained to our booking agent and then felt intimidated by Hotel owner, who questioned us. So we felt we couldn’t complain about the lack of a safe in our room, no hotel information in folder only a lovely handrawn picture of a flower, friends had no phone, view was a wall, Wi-Fi not great, breakfast not a lot of choice, overall we didn’t expect the hotels to be on a par with other parts of the world but our first experience of Vietnam was not the friendly experience that everyone raves about.unless customer service improves I would choose another hotel. Ps all our other hotels in the country were lovely.

Struttura prenotata già da mesi con conferme certificate. Giungiamo all'alba con la promessa di un check in anticipato ma veniamo poi invitati a tornare per le ore 14 e da qui l'odissea. I due tizi in reception parlano un inglese incomprensibile e si capisce che la nostra stanza ha problemi con l'impianto elettrico. Veniamo catapultati in altra struttura, improbabile e improponibile con stanza utile alla detenzione di qualche delinquente, considerato arredamento e spazio. Ci trovano una soluzione a noi comunque poco gradita come orima l'esperienza vissuta in Vietnam. ASSURDO

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.