Should have checked out the reviews prior to booking this hotel for a two-night stay. We pulled up to the hotel just as two police cars and an ambulance were driving into the convenience store across the street. Not wanting to stick around to find out what was going on, we drove south, out of the downtown area, to a rundown Holiday Inn Express there. Called Candlewood to cancel and told them why—they still kept the $300 representing one night’s stay. No plans to ever return to Hartford.
We have been going to the Residence Inn in Hartford for more than a decade. Up until now, we have found the hotel to be a perfect place for a night or two. While the Marriott staff was friendly and welcoming, our stay this past weekend was disappointing due to the condition of the room. From cracks in the bathroom tiles, to worn out carpet and furniture, chips and scrapes most everywhere including a two-inch hole in one wall and a popped-up ceiling tile with a cut wire tangling down near the shower head, what used to be a newly renovated landmark hotel in 2014, has become saddle sore, weary and scruffy. Even the pamphlet for the Marriott Bonvoy Card was a sign of neglect. It is really a shame since most of what we noted are cosmetic issues. With nightly rates getting near $400.00 a night, there is no value left in staying in this old shoe. We hope that an overdue renovation is the works. In the meantime, we will look elsewhere when we head for Hartford.