Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al ( 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning. Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room( room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called and maintenance never answered. I couldn’t put my items in the room and leave because we didn’t want our property stolen. I went to my mother in laws room ( room 310) and there were roaches that were still alive on her walls, as well as, dirty curtains and a moldy smell. Her sheets were also dirty. At this point, it’s time to speak with a manager. We both went back to the front desk to ask for a manager. The clerk stated all other rooms at the hotel were booked and stated the manager was out of town but she would call him. Once she got the manager on the phone, he told her to tell us he would comp both rooms 50% or we could go somewhere else. At 1am, there was nowhere else to go and we had both just spent $234.00 each on a room here so we decided to wait it out. We went back upstairs to talk to my wife and father in law when suddenly we began to hear a couple yelling at each other and physically fighting in the hallway. It appeared the male involved assaulted the female and she spit in his face. Nevertheless, it was a horrible night. The front desk clerk came upstairs and escorted both of them out of the hotel. The next morning when it was time to check out, there was an entire wedding party in front of us filing a complaint about the conditions of their rooms as well. The front desk clerk tried to call the manager to see how to process the 50% off rooms and he never would answer. We proceeded to leave because we had to board a cruise ship and once we got on the boat, we received a call from the front desk stating she got in touch with the manager and he had no recollection of saying he would comp our rooms 50% and there was nothing that would be done. We were absolutely furious! I ended up having to file a complaint with corporate and they agreed to send me a check for half of my money back (which hasn’t arrived yet). Beware of the deceptive photos online. I would not want anyone to experience what we went though. This is the first hotel in our life where we’ve had to sleep fully dressed because of the filth inside.
58レビュー