Hattiesburg Mississippi The room was in poor repair, the hot tub stopper didn't work. It was visibility dirty, the lamp was so bent at the base it rocked, the laundry was in the stairwell in front of the door so if you were doing laundry you must have to move everyone someone needs to get to or from the 2nd floor, and the staff were ok I guess until I overslept and the manager called my room at 5 till 11,which was checkout, thus woke me, I answered the phone he asked if I was leaving. I said yes I am sorry I overslept, let me get my things together and get dressed and I will be up to check out, I am a diamond member and get free late check-out upon request, well I consider that conversation a reasonable request, it was going to take me roughly 10 to 15 minutes, well almost immediately the cleaning staff started beating on the door, I called to them I overslept and was getting dressed and packing as quickly as possible, they said ok, then in less than 5 minutes were back beating on the door, by this time I was dressed except my shoes, I opened the door and toes them I was getting my things into my bag and would be out in a few minutes, they said you got to talk to the manager, I told them I did and was trying to get my things and if they would stop harassing me it would go much faster, I closed the door and went back to getting my things together which included packing a cpap machine, before 5 minutes passed the manager was beating on the door threatening to call the police to get me out, at this point I was furious, I just yelled I am getting things hold on I am on my way. They kept beating and yelling, once I finally got packed up I opened the door told them I had never been treated so poorly and I reminded them I qualified for free late checkout the manager first said he didn't do that, I said if you are part of Wyndham you need to follow thier rules if you want to get the binifits of being a member, then he said you have to request it, I said I did when you called and woke me up. He said basically that didn't count, that I has to do it earlier. I said how would I know if I was going to overslept earlier? He kept yelling and blaming me. Once I told him I hadn't been treated so poorly in all my years of stays with Wyndham, and I would file a complaint and review them online, he offered to carry my bag, I told him I would rater die trying to drag my bag out then let him help me at this point. When I got to my car it was 11:22. I drove up and got my receipt took down his name which was Patel or do he said and he told me to get out, I told him don't worry and he would never get another one of my dollars ever. And I hope my reviews warn others, I hope my complaint to Wyndham spur some sort of discipline to this roach motel, it is a black eye on the Wyndham brand and they seriously need to address it. Btw the breakfast was honeybuns and frosted flakes the milk was a Gallon sitting on the counter unrefridgerated, not on ice or anything.
99レビュー