The good stuff...I stayed in a junior suite on the first floor for 3 nights, and it was huge, massive bed, comfy sofas and the balcony was about 25m long. Also had a great view of the bay. It also did all the basics well, the bed was comfy and the air-con worked really well and quietly. So the room was a pleasant place to stay. Contrary to some of the reviews on here I found it to be very clean. However as with many things in Cuba it was old tired and broken. I have sympathy as I don't think they have the money or the equipment to fix it. Here were some of the issues: - I was looking forwards to a jacuzzi bath (bit of luxury at the end of the stay). However no bath plug (which they tried and failed to fix), I bodged one with a bag, but the water was tepid and the jacuzzi didn't work. So no jacuzzi. - The room is on a very busy road/buss stop and there was glass missing from the windows so it was really noisy, like sleeping right by a main road - all night. - Some of the window shutters were broken/missing - Bathroom lights not all working - One of the bedside lights didn't work - Window handle had fallen off - WiFi didn't work the whole stay - No pressure in the shower - The shower fitting was wrong, so the water didn't point at me - The breakfast wasn't great. Buffet with fruit plus eggs (similar to others I had been served in Cuba, but lower quality, there was cereal, but it was not stale, but completely soft, it must have been out/open for ages) - The bar man ripped me off. I had a lemonade. In posh restaurants in Cuba this would be 100-150 CUP (about 1 dollar) and made well with crushed ice etc. I got served what tasted like a lemon squash with ice cubes. Their online menu said 100CUP. The barman said 300 CUP or 5 dollars, and I had to pay with a credit card, and he charged me $3.30. So either the bar is ridiculously expensive (over 3 times the standard price compared with better restaurants) or the barman overcharged me. Anyway overall I quite enjoyed my stay and the only thing that really bothered me was the rip off at the bar. However as I paid over three times more to stay here than I would have done at a Casa I was expecting it to be a little less broken. For example if you pay extra for a jacuzzi, but can't use it then I can't really give a positive review, even if I do understand the difficulties they have.
78レビュー