クオリティ イン ヘイワード(Quality Inn Hayward)

Nice hotel, small parking. But it’s ok because the room is pretty nice

The location was really nice and the room looked nice as well for the price I paid. I was pleased until I noticed that there were marks on the walls and found some hair in the sink and bathroom shower. The service was great and felt welcomed besides the small things I caught.

這是我來美國這麼多次住的最不安全、服務最差、衞生最差的所謂的酒店。首先，根本沒有前台。前台是一個封閉式的房間，要按電鈴才會不知從哪裡走出一個人來。把證件從一個窗口遞給他，就像CVS的Thru Drive 檢測通道。並不是疫情的關係，後來分析是因為地區安全性太差，全酒店工作人員衹有1個人。進了房間一股很濃的消毒葯水味道，設施非常破舊。汽車旅館的門也很不嚴實。我立馬打電話給攜程文是否可以退房間，哪怕衹退一部分錢給我，太不衞生和不安全了。結果攜程找當地代理去溝通回覆前台一直沒人接電話，或者接了電話就掛掉，發郵件給酒店也沒人回覆。後來我自己去窗口問唯一的服務人員。我是3點前入住的，剛進房間沒多久，而且無法聯繫到酒店經理。我被告知退房不退任何費用，郵件經理會回覆的，電話沒人接正常。酒店就在一個公路邊上，房間基本沒有隔音效果，就像在路邊乘涼一樣，聲音很大。最可怕的是睡到半夜12點，樓下一大幫人開始開Party而且吵架打架，罵聲、哭聲，後來好像警車也來了。酒店服務人員估計躲在封閉房裡一直不出來。聽了一夜的汽車聲音和打鬧聲，簡直太可怕了！我在想這樣的汽車旅館怎麼會在攜程上出現？酒店的照片有一定的誤導性，這樣的酒店就應該下架。

環境差 前台態度差

It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!

They gave me room 201 and the floor was dirty and sticky, they moved me to 202 and the television control did not work and the bathroom was dirty. They also do not provide the breakfast that is offered on the website. The dining room is closed, not recommended.

My non smoking room smelled horrible Like stale smoke and must. The peel and stick tile was not all peeling up. The bathroom had mold in the caulking and the mat in the tub did not look clean. The hand towel on top of the others appeared To be used and the balance of the towels were pretty stained. The upstairs neighbor could be clearly heard. The binder in the room Said keys needed to be returned to the office and no one was there to receive them. I was pretty disappointed overall.

Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.

The tub has stains the towels were stained so we’re the bed sheets the floor wrapping pops up