Great customer service is about being helpful, responsive, and genuinely caring about the customer's experience. By acknowledging and appreciating these qualities, you can show your gratitude and encourage continued excellence
自動翻訳
ゲスト
2024年3月31日
The location is perfect, this stay was enjoyable and perfect for us as we were attending a wedding close by. The place is very clean and has comfortable amenities available. The hostess was very friendly and accommodating.
自動翻訳
ゲスト
2023年7月17日
After a big disappoin**ent with another guest house I found Heidelberg Lodge. Absolutely amazing!!!!!!!! Friendly, affordable, clean and alot more the you expect to get. Thank you thank you thank you!!!! I would recommend you to everyone.
自動翻訳
ゲスト
2023年1月31日
Even without any power for 4 days with a Transformer blown they still managed to make our stay pleasant, it couldn't have been easy providing clean bedding and towels without amenities! Nice and quiet area. Staff friendly. Thank-you!
自動翻訳
ゲスト
2023年1月31日
Most friendly staff, delicious breakfast, very safe accommodation. Beautiful rooms, super clean and verrry helpful staff. I enjoyed my stay with you, room 6💐❤️🙏 thank Heidelberg Lodge for having me and for everything!!!
自動翻訳
ゲスト
2023年1月25日
Reserve 3 rooms . Reques confirmation and only find one room booked. At stage of query before payment there was only 1 room available. Was referred to other geust houses at much higher prices. so i suggest to sleep as extra person in a dubbel bed room which was eventually granted and an extra bed was put in the room.