The hotel was undergoing an upgrade so the room we checked in to was new and refreshed. The hotel cafe had a good spread for breakfast. The staff were very friendly and gave us recommendations to visit around the area. Volk was particularly helpful.
+ telefonischer Support sehr gut
+ Bett sehr gemütlich
+ kostenfreie Parkplätze
+ Küchenzeile mit Kühlschrank
- problematischer Check in (hat nur mithilfe von Telefonsupport funktioniert)
- Sauberkeit (dreckige Toilette, Zimmer wirkte nicht geputzt)
- zu wenig Steckdosen
- TV hat nicht funktioniert
- Unterstützung ebenfalls bei Check Out durch den Telefonsupport benötigt
TTC PekWas supposed to be a non smoking room but the smoke stench in the bathroom is off putting. Also already pre paid through Trip but for some reason unknown, was charged a second time pending hotel receiving from Trip.
匿匿名ユーザーThe hotel is well located, new, modern. The room is very clean, big enough and very beautiful design furniture.
I did not try SPA and fitness center but they look very good.
ゲゲストGood location within easy walking distance of the Altstadt and the Central Station.
Not much in the way of amenities in the hotel - no bar or restaurant but plenty nearby.
Staff were helpful and friendly.
MMAll in all, not a terrible stay. When we first got there to check in the front desk was closed even though it was 5pm and check in was until 10, and the automatic check in machine was broken with a note on it to pick up our room keys at the hotel across the street. We went there and they had no idea what we were talking about so we had to carry our luggage back across the street after contacting trip.com who replied IMMEDIATELY (thank you guys so much your customer service is incredible!) we got the number to call the hotel after hours and it turns out they forgot to leave our keys so they sent someone back over to let us into our room. We got into our room and it wasn’t the room we booked, it was a room in the attic that on one side I couldn’t even stand up without hitting my head (I’m 5”3) but it had AC and it was a place to rest our heads so it could wait until morning. The next day when we came down we mentioned the room error and the look the first guy gave me was full of contempt, so his customer service was awful. I know I don’t look like a conventional woman with my hair and tattoos and I understand different cultures can collide but that’s fine, though when the manager came to talk to my fiancé his attitude perked up a bit and he found a smile. They got us in the correct room and this room was a normal size but the ac unit for that room is a portable roll about one that the hose wasn’t sticking out the window with the netting correctly and they tried to come fix it (duct tape) but then the hose broke but my fiancé found a way to shove it out the window and it took awhile to get the room cooled down but then it was great. After that the rest of the trip went well, the woman with the copper/red hair was super nice and overall we really enjoyed our stay. The breakfast was a really good breakfast and the hotel is in a great location with secure parking. Check out Lino’s around the corner for fantastic drinks and the döner place downstairs is killer.
It’s most important that most Germans don’t approve of AC so keep that in mind if that’s important to you that you double verify where you book. All the trouble aside we would definitely stay here again, just don’t count on the blow dryer in the room or the AC to work and room service may need to be requested multiple times.