ホテル ヴィラ カレタス(Hotel Villa Caletas)

super nice hotel. Very romantic. Outstanding staff. Very good restaurant on the spot. Ideal for honeymooners. Great views.

The hotel service was wonderful, however for charging so much per night, it needs new common area furniture, the common areas smell old and musty, needs hot water in the shower, new mattresses in the rooms and a new remote control for the tv. The AC did not go down beyond 74.

Place was very clean and nice, but that’s about it. Hot water didn’t work so we took cold showers. Asked one guy and told him what room we were in and he said he’d let them know. Never got fixed. Water for the toilet ran at all times. I tried to fix it because I was still waiting on them to fix the shower but that didn’t happen, so I gave up and just let it run. I’ve been going there for years to the pool and pool bar and never had an issue. I had read some reviews about bad service but I didn’t think it would be that bad. I was wrong, it was horrible. The dining was not good, food quality or service. I wasn’t even going to leave any kind of review until I finally had enough today. My wife went to the pool bar to order us some drinks and no staff was there. Waited 10 mins and still nothing, so she went upstairs to the bar by the restaurant. The bartender told her he’d be down there in a few. 22 minutes later, still no bartender. Went back upstairs to order drinks, and she finally came down with a beer that was barely chilled, was more warm than chilled. So I went upstairs and the other bartender was apologetic but at that point I wasn’t happy. It’s frustrating paying a premium at what seems like the nicest place in Jaco area and have that bad of food, service, etc. I will never again go there and I've been going there since 2017. Sad to see such a nice place be such a disappoin**ent.

The Villa Caletes is one of my favorite places. The setting and views are amazing. The hotel is exquisite- with architecture matching some of the most luxury inns in the world. It does not disappoint in this regards. I was somewhat disappointed with the bed this time. I could feel and hear the springs. I will be back for the view but might stay elsewhere.

Gorgeous over the top room with view and hot tub . Excellent food and beautiful surroundings .

We loved the location of this property. The views of the ocean, mountains, and sunsets were truly spectacular!

Very beautiful location. The views from this property are stunning. We had a private hot tub with our room and that was great to have. The restaurant was nice, a little pricey and they didn’t offer a free breakfast. Parking is also a little awkward and it’s not within walking distance to anything. We had a car and were able to come and go without a problem. But the property itself, gorgeous. The rooms were clean and beautiful and the staff were all very friendly! Would definitely recommend.

This was like visiting a hotel from the twilight zone. The grounds are well maintained and the views are beautiful but the rooms are in a terrible shape. The room we got smelled poorly, the furnitures were run down, hardware in the crowded bathroom were broken and rusty. The linens were thin from use, far from white crispy linens you would expect from a 5 stars hotel that charges $600 per night off season. The room decor was extremely distasteful in tacky red and black, so dated. The room is located where you cant access carts so getting to the room was steep and slippery, having to get to it in a really rainy weather, felt unsafe. The door keys didn’t work, power dropped, wifi reception is inconsistent. Staff at the front desk was standoffish, didn’t offer a different room despite asking a few times. It was so unpleasant we tried to avoid staying in the room except for sleep I was extremely uncomfortable there. Total waste of money. Service was inconsistent, restaurant was ok. If you want to see the views pay for a day pass. So disappointed. See pictures attached: the pics on the site are misleading.

It’s a private location not close to anything so the traveler must be looking for a place just to relax and enjoy a view. Nice amenities restaurant was very good.