コーズロム ホームズ リー チン タン(Cozrum Homes Ly Chinh Thang)

部屋も思ったより大きいキッチン器具がある エリーベーターあり

Traveloka とこの特定のホテル支店の両方を避けてください。ホーチミン市には他にも複数の選択肢があります。この経験は信じられないほど残念で、詐欺のように感じました。特にアーリーチェックインとレイトチェックアウトのオプションを宣伝していたため、Traveloka を通じて 2 日間の滞在を予約しました。しかし、平日にもかかわらず、どちらの申請も拒否されました。私は午後 12 時のアーリーチェックインをリクエストしました。これは、本来のチェックイン時間である午後 2 時よりわずか 2 時間早いです。午後1時でのレイトチェックアウトのリクエストも拒否されました。この状況は、Traveloka が提携ホテルを適切に管理できなかったことと、ホテルの誤解を招く広告の両方を反映しています。チェックイン初日に私が苦情を言ったにもかかわらず、Traveloka はアーリーチェックインの問題に何も対処しませんでした。この応答性の欠如は、顧客に対する敬意の欠如を示しています。さらに、建物はよく維持されていませんでした。上層階では水の音や清掃活動の騒音が大きく、不快な滞在となりました。アーリーチェックインとレイトチェックアウトという誤解を招く約束に基づいてこの場所を選択しないことを強くお勧めします。

ゴキブリの大発生があり、5匹のゴキブリを発見し駆除しました。この理由と、虫よけスプレーの臭いのため、私たちは部屋に滞在できませんでした。その夜、私たちはホテルを移動しました。コズラムは 6 泊中 5 泊をすぐに返金してくれました。

1 / 2 Well, where shall I start? Ok, the positives, as it won’t take very long. The air con in our room (202) was excellent. Never let us down and was as expected. Also, the security to the building was good. Passcode doors to enter the property, before your room key to access your room. The bed was comfy and we slept well, although the image of the deluxe mattress in the web photos is somewhat deceiving. Ours was a about a third of the depth of those shown in the web pics. Now for the negatives. Let’s start with the red ant infestation. They came in everyday near the kitchenet sink area. I think the cleaner may have cleaned them up once, but we ended up having to buy a big can of RAID to wipe them out every morning. I left the mess to see if the cleaner would notice the growing pile of ant bodies needing to be cleaned away, but she either didn’t, or didn’t care. I let them pile up. The extent of the ant problem wasn’t really fully realised until we started to pack up to leave (we stayed 19 nights). Upon moving our clothes, we found ants running around inside, and my wife was almost physically sick when she had found that ants had invaded her make-up bag, and decided to make home in her makeup sponge, which was in a plastic case. The food stuff we had bought to bring home also suffered. Some sealed packets had also become infested and rendered the food useless. We also found some in our bed. This was all reported to Cozrum before we vacated. The condition of the room was pretty terrible. We booked on the basis of the photos and reviews on reputable booking sites such as ***********, ******* and Agodo. What you see in those pictures advertising the property is NOT what you will get now. If you had booked 10 years ago, then maybe, but not now. The walls and ceiling were dirty. The walls had paint missing where chairs had been repeatedly scaped against it. Things that had been stuck and removed from walls had left horrible scuff marks. The “white” walls were dirty. Grime (mold?), years of build up of dust/fat and dirt and probably a faulty aircon unit just made the whole place look dirty. The tap handle in the bathroom had been replaced with a big old screw, and the grime around the sink was horrible. Bed linen was old and tired, as were the towels. We asked for an extra pillow for a family member that needed one for a breathing condition. They said “No”. They apparently only had enough pillows for each room. So, what happens if your pillow is unusable? No replacement? We ended up having to buy one. There were also spiders webs in the corners, and the balcony area looked like it had never been cleaned. Our door lock battery failed whilst we were there, as it did for my mother who was staying upstairs. No fun sitting on the stairs in 40 degree heat waiting for the management company to let you back in. We also encountered other guests trying to access the property. One Vietnamese family with a young child, who had already paid, were refused entry c