ホテル ルストラルゴーデン(Hotell Rusthållargården)

This is the first time I've ever posted a public complaint, but my husband, daughter and I just had the most bizarre experience. After having forwarded a series of feedback about poor cleaning service to the reception staff on multiple occasions during our stay we came to the conclusion that the experience did not match the 21500 SEK we had prepaid for our visit. We asked the receptionist for a fair compensation and agreed on a symbolic sum covering our restaurant bills. What follows is the most bizarre experience where we as guests have been threatened by text messages from the hotel CEO, we have been accused of verbal assault and threatening behavior towards the receptionist on duty at the time of our check-out and have been urged to refund our compensation to avoid being reported to the police (!). One could look at this as an embarrassing farce, yet we are utterly shaken by this unbelievable experience of how Rusthållaregården treats dissatisfied guests.

Atmosphere and service excellent. Beds much too soft. Noisy group in the dining hall spoiled the experience and there was plenty of room to separate the tro kinds of guest (couple and business Group). The 3 course dinners were not a good experience. Breakfast buffet was good. 3 course dinner mediocre.

Very cosy hotel and great view. Many nice areas inside to socialize. The food was also nice. Deer for dinner and Wallenbergare for lunch. Not to noisy and soft beds, I slept very well. Good enough breakfast. Good parking spaces around the hotel

Very nice place, location is brilliant. Hotel is very nice, everything was perfect. Breakfast was good, barbecue dinner - very good. Staff - very supportive and friendly. Parking - ok Room in green villa - was very nice, sea view.

Lovely hotel in a charming little village. The rooms are very nice and most importantly with excellent beds. The staff are very friendly, proactive and fore coming. Excellent breakfast and restaurant We stayed with our teenage children and they enjoyed it just Absolutely a must stay place!

what a gem!!! This hotel is stunning in all ways!

The stay was a first-class experience in all regards. Outstanding service, clean and quiet rooms, food was innovative, tasteful and plenty. Arild is a pearl. Morning swim followed by a really nice breakfast and then off exploring Kulla peninsula - including wine tasting at reward winning Kulla Vingård - there Immelen white wine is a gold winner at the Austrian Wine Challenge

Dejligt sted og alt var fint. Burde være økologisk ift pris på fx mad.

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