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I am a Lifetime Diamond member and frequently stay at Hilton hotels. During my stay at the DoubleTree in Holland, Michigan, I opted for the AAA breakfast-inclusive rate, which I typically do not choose. As a Lifetime Diamond member, I also receive a $15 daily food and beverage credit, but in this instance, I expected breakfast to be fully covered, with the exception of the tip, based on my booking. Unfortunately, the hotel incorrectly billed me for breakfast, then attempted to credit me based on my Diamond status, which is not what I had booked. I approached the front desk to resolve the issue, and the situation became unnecessarily frustrating. The staff member I encountered, who seemed very young and inexperienced, appeared completely unable to handle a basic billing discussion. When I attempted to show him my booking confirmation on my phone, he interpreted it as an aggressive move and ran to the back, visibly upset. It was clear that he was not equipped to handle even minor customer service inquiries. Perhaps he would be better suited to a non-customer-facing role, such as housekeeping or back-of-the-house operations. Ultimately, I had to call Hilton directly to resolve the billing issue, which should have been a simple fix. As for the hotel itself, it is substandard, barely above the level of a Ramada Inn. It appears to be poorly maintained, possibly in receivership, and clearly lacks adequate staffing. Based on my experience, I cannot recommend this hotel unless significant investments are made in both its facilities and staff training.

Hi, I recently stayed one night in this hotel and the experience was one of the worst i ever had .Checked in to the hotel and the room smelt very bad .I had to contact reception to get room freshener and odor remover. The micro oven did not work, television did not work and you may not believe it but even the air conditioner did not work. When we complained about it they said they will inform maintenance next morning and there is no other room available . Due to the hot and very uncomfortable weather inside room my wife and kid both started feeling really sick and eventually when maintenance team could not get the A.C working we had to shift to another room in a different floor carrying all our luggage past the midnight. Positives - we liked the breakfast options and could have been a nice stay for one night if the room was in working condition

Wonderful staff and location. I go to Holland twice a year to see family and have stayed in many of the hotels. This was my first visit at the Quality Inn. I was pleasantly surprised. Jason was so great at the front desk. Our room was clean and very comfortable. Location can't be better to explore both Holland and it's super quick to Saugatuck from here. I never eat breakfast at the hotels. I prefer to support local restaurants but the coffee was good and the breakfast area was displayed nice and very clean. If you're looking for great value in a great location this is a great option. The outdoor pool needs some work but it looks like it's next on their list to work on. Thank you to everyone that works here. Your kindness was appriciated.

My wife, young son, and I enjoyed staying at the Residence Inn Holland while visitiing my family. It is conveniently located close to the freeway and it was easy to get anywhere on the southside of Holland or along US 31. We enjoyed the suite room which allowed our young son to nap while we used the other room. We also made us of the pool and fitness center which were clean and enjoyable.