No service at all. The reception is only available till 7 pm. So if you arrive 30 min later there is nobody to acomodate you not even by telephone. We booked the hotel exclusively for the underground parking but as there is nobody at the desk you cannot enter the parking either. The streets around the appart hotel al full of cars and there is no spot early in the evening. It is also difficult to locate the entrance of the hotel. We had to ask the neighbors as it is an entry for the apartment complex and another entry around the corner for the hotel. Via de email at 18.59 hr you get a message that they leave a credit-card form key for you in a locker that you have to localise inside of the lobby. An old person will not be able to follow these instructions. We found the key but did not enter the room as we first wanted to get the car parked. But as the hotel parking is only open with a remote control you cannot enter if no one is there. The neighbors are nice and let you in, but Néméa parking is blocked by a barrier and you cannot get in. Inside the garage are warnings not to park elsewhere or you are transpassing. So we got so stressed that we decided to leave and book elsewhere last second. It was 20.30 hrs in the meantime and bookings via booking.com did not get through. We had to book in situ. All with all a lot of stress. The people from Néméa were not apologetic that nobody answers the phone after 19.00 hrs not even at 19.30 hr, when we called. You cannot arrange for a parking spot only on the arrival day upon arrival. They do not tell you this nor that it costs you 50 euro extra as deposit that you hope to get back. Either ways, Néméa is not willing to reimburse us. We will definitely never book with them again. And if you come by car, unless you can arrive prior to 18 hr (so that you can be sure you can arrange the parking) avoid this place as well. The area is not safe to leave a heavily loaded expensive car on the streets. Safety first! Booking.com censors this review this is why we place it here❗❗❗
Hôtel bien situé avec un parking gratuit, le petit dej est sympa, la chambre est propre. En revanche, contrairement à beaucoup de Kyriad, il n'y a pas de petite bouteille d'eau à dispo... Donc évitez le mini bar, 3€ la petite bouteille d'eau, ça fait un peu cher... Mais, je recommande cet hôtel pour le bon accueil reçu du personnel
The Chateau is a beautiful hotel and property, and the staff are excellent! A couple of constructive (negative) comments are as follows: there are no screens on the windows, so the bugs flew inside our room. We noticed this is a traditional in France, but this is a Hotel. As for the TV, there was only one (1) English-speaking station (BBC), which had poor reception. For a 5-star Hotel, there should have been more TV available. Lastly, the maid or cleaning staff did not clean the tube during our stay, which was numerous nights.
慌しい一日の終わりには、シャンブル ドット ランシエンヌ エコールでおくつろぎください。シャンブル ドット ランシエンヌ エコールは、ラ・ヴァンツェノーの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はストラスブール駅から21km、ストラスブール国際空港から37kmです。付近にはPublic Library De La WantzenauやGolf de La Wantzenau、Playground Silverlakeなどがあり、ラ・ヴァンツェノーの観光に非常に便利な立地です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ラ・ヴァンツェノーの当施設には、駐車場が併設されており、非常に便利です。お客様のレビューによると、このホテルの施設は最高レベルです。
We have stopped here before for a stop-over whilst travelling north through France so decided we would stop again. The hotel has everything we need for an overnight stop, including friendly staff, a cosy bar area and comfortable rooms.