My husband and I struggle to find a hotel with consistently good service in or near downtown Birmingham. I regularly take early morning flights to see my mother and we live an hour away. I don't drive well in the dark so we stay near the airport for a quick early morning ride. This hotel nearly met and even exceeded out standards on many fronts. We love having the balcony to get fresh air. Far too many people -- even ones who smoke outdoors -- leave the smell of cigarettes in hotel rooms and it's not helpful to anyone who is allergic to smoke like I am. This was a very clean room with fresh air and I loved the upgrade to a suite. The downsides? Well, the woman working at the eating area needed help. My food was room temperature by the time I got it. I didn't complain because she was clearly overwhelmed. Also, the refrigerator in my room was so high, the yogurt I got to eat the next morning was rock hard! Thankfully, the front desk person let me switch it out. But all in all, this is an excellent hotel. I even loved the sounds of the children playing in the pool. You will feel safe here and there are lots of dining options nearby should you not want to pay for the food which is a bit wee, or high, like most hotel food. Still the service was great. My hats off to the workers in this hotel for dealing well with what most businesses are dealing with: small, overworked staffs.
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