This is a nice old hotel that reminds you of yesteryear. The front desk folks were awesome, as well as the bar staff. The location is great if you’re okay with a short walk to the Pirates ballpark or Market Square. Restaurants just outside the door. My issue with this place which is why I rated it average was the maid service….or better stated, the lack of maid service. This is not one of those places where they only come by every other day. Check in is day 1, on day 2 I get to my room that evening and it was not made up, called the desk and they offered to send someone up and said they comp some Bonvoy points. I was tired and passed on anyone coming up that hour. She said she leave a note for housekeeping. Day 3, again no room service…called and talked with the same lady, she said she comp some more points, and ensure the housekeeping manager was made aware. Again I was too tired for anyone to come up that evening. Day 4 yup you guessed it, no room service…once again I was told I’d get comped a few more points. And thus time the on duty housekeeping manager and two housekeepers came by…I needed towels and smelly trash removed. The manager said she wanted to make it up to me and said she’d send up a couple beers. No beer showed up, another empty promise. In total I was comped just 500 points. I expected at least 500 for each occurrence. I’m going to notify Marriott of my disappointment. Human error happens, it how the establishment responds and resolves those errors that really count.
Send your child to the University of Pittsburgh, Johnstown, and choose this hotel. After more than half a month of experience, I feel very good, and at the same time, I also feel the friendliness and kindness of the American people to the Chinese people. Johnstown is not so convenient to get around by car. The hotel service staff kindly arranged for their colleagues' cars and said there was no charge. How can this be OK? I will still express my heart and arrange the vehicle. I am very grateful to my guests in this foreign country. Next time I come, I will still choose to stay in the hotel again.
For a four star hotel, I have received much better service and a more user friendly check-out/reservation system than this hotel elsewhere. I was not able to book the special conference rate for my entire stay, despite others from my group being able to do so. When I called, I was told they had ”sold out” of the special conference rates. I was forced to make two reservations, which I think confused the front desk during check-out. I asked the desk to split the bill between my roommate and I since we are state employees, and they acted as if I was asking them to perform an impossible task. They said it was too late to do that because my credit card was on file since it had been used to hold the reservation. It has been two days, and I am still getting the run around and being disconnected from customer service. The quality of the rooms was sub par as well. Our sink stopped up in the middle of our stay and we could not brush our teeth. The wallpaper was peeling in our room, and there was mold on the grout near the shower. I would not recommend this hotel to anyone, but especially business travelers. I am sure you would receive better service and a more pleasant stay at other hotels.
5525ileneaA convenient location to the downtown attractions such as PNC Park and the football stadium. We were in a huge apartment size suite. It’s clean. There were nice dispensers of Dove brand soap, lotion, shampoos, conditioner and body wash. The bed and pillows were comfortable. Breakfast is ok. Nothing great. The traffic flow at the buffet table is not well planned. No one was wiping tables clean. They run out of napkins, forks, half and half. They are not replenished quickly. Later in the day the complimentary coffee station was not refilled promptly. The Coffee Mate pump dispenser is not a great or sanitary option. Other hotel chains offer the individual creamer containers. But all in all the place is fine.
TTimothy POverall, it was an enjoyable stay. When we got to our room we discovered the air conditioner wasn't working and we were missing a TV remote, but two employees arrived within the hour and handled both. Our space (a two room suite with a king bed) was suitable for our needs. We recently stayed in a king room in NYC and by comparison this place was practically a house. The place was clean, no noticeable stains, dirt, dust, etc. The kitchen was adequately stocked with plates, cups, and cookware, and the fridge was ice cold. I was surprised to find relatively close parking in the private lot despite being there during three Pirates' games and Anthrocon. The breakfast was decent, and the staff was friendly. My small list of nitpicks: - I wish the kitchen had a toaster and an actual coffee pot (or a Keurig) - The TVs had just a few streaming options (Netflix, Prime, and Pluto) and either I didn't know how to cast or the TVs didn't have that option. - While they did thankfully fix our A/C, it did struggle to maintain an admittedly cold setting (in its defense it was in the 90s the entire time) - Maybe it was just our fridge, but the ice machine didn't work in the freezer and we used the one ice cube tray quickly each day (because, again, over 90 out).
ゲゲストThe hotel is close to the center of Pittsburgh (south side of the Monongahela river). The city can be easily explored on foot from there, you can reach the downtown area in 30 minutes on foot. Only negative point is that you need to walk through rather shady area which might some people feeling unsafe with. The hotel itself is good, the room was spacious and the beds very comfortable, the bathroom though showed tiny spots of mold - nothing serious though. Breakfast was served downstairs in a nice environment. It had a big selection (eggs, bacon, sausages, sweets, bread, cream cheese, jam and yoghurts as well as oatmeal) and was very tasty - which we enjoyed.
The coffee machine inside the room was really crappy, I pressed the button for inserting the coffee and it fell almost apart. I notified the receptionist and he told me I could always get coffee and hot water from the breakfast area which was highly appreciated.
As I stayed there on a weekend I used a public parking lot - for free - in the direct vicinity and did not pay for the rather expensive hotel parking.