レジデンス・イン・ヒューストン・ウエスト/ベルトウェイ8アット・クレイ・ロード(Residence Inn Houston West/Beltway 8 at Clay Road)

Fantastic place i loved 🥰 this is my next stop if I coming back

I travel frequently, around 50-60 times per year, and I stayed at the Residence Inn by Marriott Houston West/Beltway 8 on Clay Rd from February 27, 2024, to March 3, 2024, in Room 138. It was a business trip. From the first day I checked into the hotel until the last day, there was no hot water. My colleague, who was in Room 139 next to mine, also experienced this issue. These rooms are designated for people with special needs, and I'm unsure if the lack of hot water is related to this. Despite informing the reception, the only solution provided was a spray to mask the odor when I discovered my sofa reeked of urine. It was only on the last day when I raised my voice that they offered me the option to shower in a different room. Consequently, this will be my final stay at this location and possibly within the entire Marriott chain in Houston.

I booked a pet friendly hotel on ******* and when I arrived at the hotel with my small dog, they charged me a $100 non-refundable pet “cleaning” fee. I was not happy, especially for the fact that I am a Titanium Elite Member and my pet is cleaner than most people. The front desk could have cared less that I was a TE member and she wouldn’t let me earn my points since I booked the hotel through ******* where it looked like I wouldn’t have non-refundable pet depasit.I won’t be staying here again.

The entire hotel experience was amazing! The hotel exceeded our expectations. The breakfast served the best food and the staff was so friendly and help.

So great to have two bedrooms! Spotlessly clean, but some furniture is showing wear & tear.

Clean, roomy, and quiet suites with friendly, helpful staff. I would definitely stay here again.

The room was great and the hotel was very nice. Lots of space for breakfast and good options to choose from. The pool was nice, but really over crowded the first night and then too dirty from that to use the next day.

The hotel is really nice, rooms have a lot of space and are very clean, also good variety for breakfast

I love Residence Inn, this one especially very clean queit and cheerful staff willing to help at anytime