Best Western Galleria Inn Suites

The name BW “Galleria” led me to believe that hotel was in Galleria area. It was not and was surrounded by adult stores & ***** clubs. We didn’t even check in. Pulled in parking lot & preceded to book a hotel in the real Galleria area. Did not appreciated being misled. Glad it was after dark when I arrived.

The room was spacious and accommodating. Unfortunately the room had a lingering, foul odor. The staff was on point and attentive.

The breakfast is the best part of our stay. The breakfast room is clean and the food is delicious. There is no daily cleaning service. Cleaning is only once a week. So we dumped the garbage ourselves every day and changed towels every two days. If they can provide every other day cleaning would keep the place cleaner. The hotel carpet can use a shampoo clean too. The door locks are old . We have to reprogram the keys every day in order to open the doors. We almost missed our flight home because we got locked out after breakfast on the last day. The front desk person couldn’t open the door for almost an hour. It was early in the morning at 6 AM and the maintenance man works from 8 AM. That really made us panic! By 7 am, I grabbed a customer from the breakfast room to helped us and he managed to kick open the door! The back door to the parking lot didn’t work half of the time! The facility needs some updates! The employees are very friendly and super supportive!

Room are outdated and need a upgrade. They had a smell of moisture that I could not shake. Also seen a few bugs crawling around. Nonetheless the older staff were nice.

Stains and tears all over floors, filthy sofas, white spots, spills and stains on sofa. Jacuzzi did not work properly, no pressure no bubbles. Had to wear shoes j8st to walk to the bathroom. Was thankful i was allowed a refund.

Booked a couple of days early for my anniversary. Check in was quick & easy. Room was immaculate. Staff was very friendly.

Easy parking, easy access to room. The lady at the front desk was the nicest ever.

The management at this property is incredibly professional, knowledgeable and helpful.

I rented the hotel for the hot tub and when I turned the water on ant’s came out from everywhere