Furniture in rooms worn, over used scuffed and scraped, front desk personnel at night were sorry and unhelpful, front desk personnel unaware of detail and extent of service offered by restaurant
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Michael
2024年2月19日
For the five star hotel, I was a little disappointed and having no icebox to put food or drink in in the room. There was no chocolates on the bed TV did not work. They wouldn’t move me to a room. They gave me a new remote TV work for 30 minutes then no longer, just disappointing for a five star hotel not like others I’ve stayed at The billiard room was messy pool table was dirty chipped up. This was disappointing for an avid pool player.
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Kimberlynn
2024年1月22日
Wyatt was great and very professional. This is the first hotel I've ever been to that actually looks like the pictures. The traditional suite was nice and roomy. Me and my husband will definitely be back.
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Jahn
2024年1月19日
Great location, outdated amenities, Old smell in the hallways room are accessible, yet Sheets are rough towels are extremely dry and scratchy.
Perhaps they could use some softener in the water in order to create a comfort.
I will not recommend the price I payed.
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David
2023年12月30日
Checkin was messed up. Paid extra for room with balcony, but was sent to two different rooms without balcony. They tried to charge me for upgrade to balcony even though I already paid that. Finally a manager stepped in and fixed everything on third try. What a hassle though.
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Verified traveler
2023年12月29日
We were very pleased with our stay. The jr. suite was spacious and the bed was very comfortable. It was very quiet and the location was perfect with easy access to everything we had planned. The staff were all very friendly, warm and helpful. This is definitely a wonderful place to stay.
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Valerie
2023年12月14日
This place is billed as 5 star. U wouldn't know it from looking at it. The place is in dire need of an update. The entire property looks like nothing new has been done to it since it opened. The rms r nothing special. Very old furniture & carpeting in them. I will say the bed (w/ my topper on it) was comfortable. The rm was quiet & there were ppl availabe if U needed something. If you're looking for something modern, go somewhere else. This place looks ancient. Wouldn't recommend it & wouldn't go back. The help was friendly tho.
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George
2023年12月12日
Went for a birthday outing and a little R&R. Felt as if we were back in Italy. Everything from the courtyard, gym, bar, dining at ALBA were off the charts. Looking forward to our next visit.