ソネスタエッセンシャルNWヒューストン(Sonesta Essential NW Houston)

The hotel staff were very kind and helpful.

Overall our stay was good. The area around the hotel is very disgusting and poor. The hotel itself smelled like cigarettes once we entered our room yet it said “NO smoking”. The room was very clean. But there was others down the hall being super noisy. The area in general is not really safe. There is people walking all night!!!! Unacceptable. But I can say the staff that helped us check & out was very helpful, no complaints in that area.

The first night we spotted a roach, decided to give it another chance. The next morning we immediately left after spotting yet another roach. Whole floor smelled like **** despite it being a non smoking floor/hotel. The toilet went in and out, working sometimes, not working at others. The Ac was ancient and outdated making a very irritating buzzing noise when ever the fan inside of it was on. The stopper on the tub was broke. The elevator wasn't functional while their and apparently no one was aware. The Hairdryer was non functional. The cabinet was missing a handle. And the absolute worst part was that management was completely unwilling to work with us on a refund for the days we didn't stay. We packed up and left on the start of day 2 of a. 7 day stay, due to seeing another roach coming out of a drawer and no assisted stating the management wasn't there at the time.

I like the property and the 2 staff members at the front desk, which was two Spanish young ladies was very nice and welcoming. One of them would remember my name each time she saw me. It looks like the property was under construction, so that was no big deal. But one thing that freak me out. That was seeing bugs in the bathroom and especially in the bed. That would keep me up longer because if that and I had to leave a light on. Because I felt like once the lights was off. That’s when I would see them more

Breakfast runs out by 7. This is a probation holding joint full of criminals. Pool is out of order.

For the location it was really nice, the customer service was excellent. The girl at the front desk was so helpful and such a sweetheart. The room was nice, my only complaint was the water pressure. It took a long time to get a shower because the water pressure barely was there. I have very long hair, and it was very hard to get a "quick shower". We had a very long stay, 2 weeks, and they did their best to make sure we had what we needed. Great parking and secure. Would need to update some showers and bathtubs very soon. Also, get the elevators serviced. The breakfast was not what I would say the greatest, but for the most part it was ok. I would give them an 8 out of 10

very simple hotel. found some bugs and cockroaches in the bathroom within the two days we were there.

This was my worst hotel experience ever. The front desk clerk entered my room while I was out after I complained about a foul smell in the room. There were small roaches in the room. The hallway smelled like smoke.

My room was nice, spacious and clean. I had trouble with my room key, the staff handled it. My tv remote didn't work, the staff handled it. Always promptly and courteously.