フルガダのArrival Piazzaホテル

ここで提供されるカスタマーサービスに絶対に満足しています!冬休みを過ごすのに最適な場所。素敵なビーチ - 清潔で広。 1232号室からは素晴らしい景色を眺めることができます。ホテルは一般的に手入れが行き届いています。レストランのスタッフは素晴らしいです!モハメド氏(ウェイター)とロビーマネージャーのモハメドアトヤ氏、ムスタファとユスフはこの場所に大きなクレジットです。大きなプール。温かい水。おいしい食べ物。美しい天気。他に何が必要ですか?完璧な休日。大きなチームに感謝します!!!

普段はこのようなレビューは書きませんが、トリップアドバイザーはそのためにあるのです。到着はとても快適でしたが、到着予定時刻が午前 8 時のところ、午後 2 時まで部屋を待つように言われました。まあ、そういうこともあります。部屋を準備しないといけないのです。その後、部屋のテレビが映らなくなり、4 日間追いかけて、ようやく 7 日のうち 4 日目に修理されました。清掃サービスは最善を尽くし、私たちはその仕事ぶりに感激しました。スタッフの中には、とても感じがよく、笑顔で親切な人もいましたが、他のスタッフ、特にプールサイドのカクテル バーのスタッフはまったく感じがよくなく、私たちは 15 分ごとにおかわりをしに行くようなタイプではありません。オールインクルーシブだったので、そうできたのに。毎日ただただ不機嫌でした。食事はおおむねおいしく、デザートはどれも同じ味でした。テーブル サービスはまったくなく、食事と飲み物を取りに行き、特に朝食と昼食の時は鳥に注意してください。ビーチは素晴らしく、手入れが行き届いており、海はきれいで魚がたくさんいます。ゴーグルまたはシュノーケリング用具をお勧めします。エンターテイメント チームと一緒にできるアクティビティはたくさんありますが、私だけではなく、そのチームの匿名メンバーの 1 人が 7 日のうち 6 日はハイだったことに気づきました。彼女は完全に調子が悪かったです。まとめると、これは 5 つ星ではなく、せいぜい 4 つ星の評価だと思います。多くのことがうまく機能しておらず、説明したように、サービスは期待に応えていませんでした。

If you expect 5-star hotel - run, run in the opposite direction from KaiSol Romance Resort. This is a 2 or a 3-star hotel in reality. We got a room that is looking at the ongoing construction site with explanation that it used to be mountain or city view room that our agency reserved (photographs provided). When we communicated at our arrival that we are not staying at the hotel it took the communication between reception, the local agency and Ponte agency so much time that we actually had to stay two nights. For a second night we moved into the other room that was looking at the wall of the building next to the hotel. Everyone in this hotel is on such a low level of service training, awareness of the minimum of professional attitude is the normal standard of behavior, starting from the reception stuff to a hotel director Ibrahim. The reception told us that we might actually adapt after second night, and we might change our minds regarding leaving. The clients are the least important at this place. The most important is the fact that they don't want to lose nights reserved. The level of the hygiene is on a very low level, and it is visible everywhere in the hotel, in the hallways, strange bedding, disorganized tables at the dining room... Not many people speak English, and it made our communication difficult even for ordinary things such as getting a napkin because tables were not completely ready. The rooms seem to be renovated recently but most of them are surrounded by the walls of other buildings, laud construction or the only ones with the sea view (at the main building) are the noisiest ones because the whole air conditioning system is on the top of that building, and the noise that comes from it is constant and so unhealthy that it cannot be ignored. When we point it out to the reception, they said that they did not have time to go out of the hotel ever and that they hear about the noise for a first time. We never had this experience in Egypt and would not want to anyone to go through it if expecting to get anything even close to a 5-star stay. Unfortunately, it seems that the laws in evaluating hotels should be taken more seriously so people would not feel deceived. It is difficult enough to lose first day or two of your vacation when you realize that you are in a wrong hotel that was introduced to you differently, but when all the next steps need to be done to let people continue their vacation are not finished timely, gracefully and with respect for client's rights that is very alarming and not fair at all.

Por donde empiezo... El hotel esta en la zona del Sahl Hasheesh es una zona nueva que esta en construcción y tiene pinta que en unos años será una zona de alto standing. Esta muy apartado de la zona de resorts de hurgada ( lo se por que estuve 5 días en un resort y día y medio en este hotel) al Uber le costo un poquito llegar ya que es zona nueva. lo positivo: el hotel esta nuevo a estrenar, las habitaciones enormes, con comedor, el baño super grande, terraza, unas vistas preciosas, cama grande, muy limpio etc.. nos gusto la piscina, la zona de las hamacas, te dan toallas gratis, esta todo muy cuidado. el desayuno no pudimos disfrutarlo así que no puedo opinar. Comimos en el restaurante del hotel y estuvo muy bien, la comida buena y no muy cara (tampoco barata) Este es un hotel muy muy tranquilo, me refiero a que no hay nada que hacer y visitar cerca, NADA. creo que el hotel tenia tours y cosas que ofrecer, desconozco el precio y como son. Tienen servicio de transfer gratis a la playa, nosotros no fuimos pero la playa tenia muy buena pinta. El personal del hotel super amable en todo momento. lo negativo: no hay ascensores es un problema para quien vaya con maletas, ya que tuvimos que subir 4 plantas y es un poco difícil el bajar y subir ya que pasas por muchos pasillos, escaleras etc... el aire acondicionado hacia bastante ruido. Pedimos una habitación para 3 y nos dieron una cama de matrimonio y la otra persona tuvo que dormir en el sofá ( no lo veo lógico cuando en la reserva no lo ponía y no pusieron ni sabanas para la 3 persona) a la hora de hacer el check in nos ofreció por 20€ y luego regateando por 15€ un habitación mejor pero como solo íbamos a estar una noche decidimos que no, luego entendimos por lo del sofá que deberíamos haberla cogido pero igualmente no me pareció bien pagar mas. el hotel esta tan nuevo que hay todavía polvo y suciedad de obra por los pasillos. Información general : ofrecen servicio de taxi al aeropuerto por 15€ ( se paga por coche, si vas 3 personas pagáis 5€ cada uno) teniendo en cuenta que esta super super lejos es un precio bueno y deciros que el uber en hurgada es un timo , nosotros pedimos 4 ubers estando alli y una vez haces la reserva del viaje, te escriben por chat de uber y te piden mas dinero, del aeropuerto a resort de hurgada 15€ por trayecto y del resort a este hotel nos pedían 10 y regateamos y nos lo dejaron por 5€, lo comento para que estéis avisados. No pongo 5 estrellas por que tienen muchas cosas que mejorar aun, pero tiene muchísimo potencial. Volvería aun así.

I am writing about my impressions of the vacation, if it can be called a vacation at all, because it was stressful for me. Novatours from Estonia sent me to V Luxury resort for the dates of March 2-9/03, I asked for a renovated resort and was willing to pay for it, I did not save. I wrote in the notes that I don't want yellow walls, when I arrived I was given a room with exactly yellow walls and two separate beds, after conversations and making sure that there were no other rooms, I was changed and given a room. me the one i booked i have no complaints about the room i was not in but they put me on the same floor where the other rooms were being renovated!!! From morning to night, the rooms on the same floor were being repaired, furniture was being changed, and it was noisy during the entire stay. The rooms themselves are also very thin walls, the audibility is very strong, I could never sleep and relax during the day! In addition to this renovation, there was also a building under construction on the hotel grounds!! They drilled and made noise from morning to night. If you are lying near the pool or even by the sea, you can hear drilling constantly. I asked for a renovated or new hotel, but I did not ask to spend my vacation on a construction site. There were very strong winds, I never swam in a normal pool, only a couple of times in a heated pool. There were stones everywhere in the sea, I didn't go there because it was also cold. The evening entertainment was on the roof of a building or restaurant, which was blown by strong winds from all sides, on the 4th day I just got sick and I am still sick. Food - I visited almost all the a la carte restaurants, none of the restaurants had food like the restaurant, it was the kind of food that you can prepare yourself in minutes. The restaurant on the beach served the same dry burgers every day... The main restaurant has no lactose or gluten free products at all. The reception staff were very rude for the first few days until I started to complain that this is not the way to treat guests!! Ahmed, who works at the hotel, tried to do something to improve this holiday, made restaurant reservations and was attentive to complaints, but even that could not improve this completely ruined holiday. I was so unsatisfied with my vacation that I just never want to return to Egypt and the worst thing about this situation is that the agent did not warn me that the hotel was under full construction! Flying so many hours to spend a whole week surrounded by noise is not at all what I paid for.

素晴らしいホテル!素敵な部屋、冷蔵庫とお茶、カップとグラス、お茶とコーヒー。バスルームとバスルーム、そしてバスルーム。たくさんの食べ物(朝食と夕食を食べました)、おいしいです!そうでなければ、エジプトにはたくさんありますが、美味しくありません)ビーチは良いです、魚があります。風は時遅いですが、地域全体、さらにはビーチでさえ。 1時間以内にホテルからウォーキングエリアまで、海岸沿いまたはビーチに沿って噴水やさまざまなカフェがあります。ありがとう、私たちは戻って喜んでいます:)

部屋は清潔で広としていますが、日中は少し暑いです。部屋にコンディショナーがあります。滞在するのに快適。彼らはチェックイン当日のデポジットのために3000エジプトポンドを要求し、チェックアウト時に返却します。

Good food, for alcoholic beverages are very low%, can’t be drunk 🤣 Very quiet place for a relaxing vacation