イビサのCala Es Canaretホテル

All started on arrival, our room wasn’t ready until almost 4pm even if rooms shall be ready by 3pm. When we checked into our bedroom we realized that they had given us a reduced mobility room - meaning we had only one sink to share and the toilette/ shower all together in a funny shaped cubicle. We communicated this to the receptionist and she confirmed she would check for a solution- after waiting an hour we called reception. No solution. It took over 3 hours of arguing and really pushing for the managing team to agree to change us, the problem was that they didn’t have another room in the category we have booked and they didn’t want to give us a superior category - which for us wasn’t the thing; we just wanted the room we have paid for - just not a handicap bedroom. Once this problem got solved we were trying to start the holiday again, but this is just impossible. The service is awful, like it couldn’t be worst. Apart from the manager of the pool restaurant which was working upstairs due to the wind- everybody else is doing zero effort !!! If you order a fresh apple juice- you can expect a 10/15 min wait at your breakfast table. For an americano don’t even expect it to arrive. The beach cave for dinner; sounds great but the menu is so poor, they have 10 dishes including starters but out of them 4 were unavailable. The waiter told us they recommend ordering 3/4 dishes each as it’s a sharing south American concept (being from south America I can tell you there’s no South American concept in having ceviche or lamb 😂 ) At the time or placing the order we ask how does it work with the half board pack we were on to then be told the package only includes 2 dishes per head. Isn’t it controversial? If you were to pay you shall order 3/4 per head, however if you are part of the half board pack you only have 2 included. What a joke !!! On our Last morning we had to order coffee and 2 apple juices over 3 times and ended up leaving after 32 min as otherwise we would have missed our flight. Regarding the spa and pool, The main pool isn’t heated, therefore you can’t use it out of season. It’s also packed with kids jumping and screaming around (I thought I read it was for adults) The spa is great however, the steam room wasn’t working, it took us to complain to the spa team from 1pm constantly until it got sorted at around 4pm. The spa pool is tiny but cool for adults but again, we had to share with a family with over 3 kids; even a baby at the spa, other kids with googles at the spa pool!!! Is shocking. We moved to the sauna and after 5 min a 7 year old walks in. It’s a disaster. I would never come back, and I wish I would have read the previous reviews in order to save my time and money!!!! Stay away!! Even if you complain at check out they don’t care- they have the rudest, slowest and most inefficient staff ever seen.

Could ony manage to escape for 4 nights this time but so glad to be back and already checking dates and flights for next time. Asap! Arrived just before noon and were lucky enough that our room was ready. Greater with a big smile by Toñi reception manager, who had us checked in, in no time and later by Leona, the other receptionist/reservationist and then by Loli housekeeper who again gave us the warmest of welcome back! Our room was immaculately clean. We opt for a pool view room, much cooler in the afternoon and evenings. Hotel is set right on the beach and Seaview are available but you get this at the restaurant and beach bar so not on our list of priorities for the room. Room had 2 single beds pushed together, bedside cabinets with side and reading lights. large open wardrobe, ample shelving, a safe and fridge. A hot beverage tray on a unit with large mirror over with hairdryer and chair. Neat shower room with large walk in shower. Patio with table and chairs. Aircon/heating. Meal times excellent. Lovely breakfast everything you could wish for, hot or cold and there is lovely Loli again taking care of everyone. Evening meal is a buffet. A different soup and special daily, a hot and cold buffet. All sorts of food available with the addition of tasty chinese this year! With attentive friendly service from Natalie and Betty. All the owners and staff are lovely, so friendly and helpful. Then a desserts cabinet and ice-cream freezer. You can swap evening meal to a-la carte in the afternoons if you give notice in the morning or evening before. Reception and restaurant are up a set of stairs from the beach but from there there is lift access to all floors. However the beach bar is on ground level open from noon till late serving cold drinks, cocktails and a very good snack menu. You can even charge your food and drinks to your room so you don't have to carry cash for your day on the beach! (But don't forget to tip the staff, they are great there too!) Family owned and run hotel, very hands on helped along by the amazing team! Customers return year after year to this small and friendly spot on a beautiful beach, in a quiet resort perfect for young families and couples.

良い休日のためのすべての理想的な条件を備えたホテルで1素晴らしい週。 良い場所、素敵なプール、そして食べ物は素晴らしかった。 プールアニメーションの早朝の耳が聞こえない騒音は、それほど楽しいものではありません。 Trip.comの予約が「12時までチェックアウト」と言ったとき、「レイトチェックアウト」(午前11時35分)に20ユーロを支払わせたホテルのサブディレクターの不便で、虐待的で、傲慢で失礼な態度でした。 。 金額ではなく態度について文句を言う長い議論の後、私たちは警察に電話することを余儀なくされ、無責任な副局長はお金を返さなければなりませんでした。