イビサのSalt d＇en Toni Francesc (Cascada de Sant Miquel)ホテル

All started on arrival, our room wasn’t ready until almost 4pm even if rooms shall be ready by 3pm. When we checked into our bedroom we realized that they had given us a reduced mobility room - meaning we had only one sink to share and the toilette/ shower all together in a funny shaped cubicle. We communicated this to the receptionist and she confirmed she would check for a solution- after waiting an hour we called reception. No solution. It took over 3 hours of arguing and really pushing for the managing team to agree to change us, the problem was that they didn’t have another room in the category we have booked and they didn’t want to give us a superior category - which for us wasn’t the thing; we just wanted the room we have paid for - just not a handicap bedroom. Once this problem got solved we were trying to start the holiday again, but this is just impossible. The service is awful, like it couldn’t be worst. Apart from the manager of the pool restaurant which was working upstairs due to the wind- everybody else is doing zero effort !!! If you order a fresh apple juice- you can expect a 10/15 min wait at your breakfast table. For an americano don’t even expect it to arrive. The beach cave for dinner; sounds great but the menu is so poor, they have 10 dishes including starters but out of them 4 were unavailable. The waiter told us they recommend ordering 3/4 dishes each as it’s a sharing south American concept (being from south America I can tell you there’s no South American concept in having ceviche or lamb 😂 ) At the time or placing the order we ask how does it work with the half board pack we were on to then be told the package only includes 2 dishes per head. Isn’t it controversial? If you were to pay you shall order 3/4 per head, however if you are part of the half board pack you only have 2 included. What a joke !!! On our Last morning we had to order coffee and 2 apple juices over 3 times and ended up leaving after 32 min as otherwise we would have missed our flight. Regarding the spa and pool, The main pool isn’t heated, therefore you can’t use it out of season. It’s also packed with kids jumping and screaming around (I thought I read it was for adults) The spa is great however, the steam room wasn’t working, it took us to complain to the spa team from 1pm constantly until it got sorted at around 4pm. The spa pool is tiny but cool for adults but again, we had to share with a family with over 3 kids; even a baby at the spa, other kids with googles at the spa pool!!! Is shocking. We moved to the sauna and after 5 min a 7 year old walks in. It’s a disaster. I would never come back, and I wish I would have read the previous reviews in order to save my time and money!!!! Stay away!! Even if you complain at check out they don’t care- they have the rudest, slowest and most inefficient staff ever seen.

I stayed June 2023 for 5 nights with my husband and my mum. I know San Antonio very well and knew we were staying in a busy area in a budget hotel. We were so impressed, the rooms were lovely. My husband and I were lucky enough to have a sea view in on the 1st floor. The rooms were cleaned to a perfect standard every day, clean towels / sheets daily. The air con worked perfectly which kept us cool after the hot Ibiza days. We rented mini fridges out for 3 euro a day, absolute bargain. My mum had breakfast one day in the restaurant and said it was lovely. Staff were all friendly and helpful 😄 oh and location wise shop next door and bars and restaurants few mins away, plus the bus station 2 mins walk and taxi rank few mins walk. Great stay and I’ll be booking again for my next trip very soon x

遠くから見ると、その第一印象は素晴らしいです。近づくと、安価なリフォームで市場のハイエンドにアピールしようとしているホテルです。ご到着が遅れた方には、レセプションまたはロビーエリア内で軽食やドリンクをご用意しております。* すべてのゲストに含まれていないゲストのための食事オプションなどの重要な情報が記載されたウェルカムリーフレットを追加します。 * 食べ物や一般的な地元のアメニティに関する推奨事項を提供します。* 1本の水を無料で、冷蔵庫に入れたり、2本の冷やし、1本の冷やしを1本持っていません。 *エアコンを修理してください。最低設定では、部屋はまだ暖かく不快です。* 日中のバーの後ろのスタッフ 1 人は、私がレオナルド ホテルのスタッフであることを知ったとき、非常に失礼でした。彼はスタッフの割引を追加したくないです。彼はまた私の食べ物の注文を間違えました、私はチーズバーガーを注文しましたが、彼はチキンバーガーを買いました。彼が12ユーロだったので割引を適用したかどうかはわかりません。私は彼がシフト中にいくつかの顧客に失礼であることに気づきました-17/10/23。*チェックアウトの朝までレイトチェックアウトについて尋ねることができませんでした。オファーは予約時に購入できるはずです。直接予約も促進します。 *部屋のスタイルは近代化の試みですが、残念ながらこれは低予算で行われていたことがわかります。客室は標準的なホテルの部屋として分類されます。 *スタッフは、より快適な滞在を提供するために、いくつかのカスタマーサービストレーニングから恩恵を受けることができます。 利点: *場所はビーチへのアクセスに最適です。デイ バー エリアからビーチへの出入りのための特別なゲート。 * 屋外エリアは一日中日光に最適です。 * 昼間と夜の 2 つのバー - 午後 7 時に変更。 * バーで AI 以外の食べ物を利用できます。 * 飲み物の選択が良いです。*チェックインとチェックアウトは迅速でした。 *ホテルのサイズに合う良いサイズのプール。 *ホテルの清潔さは高い水準でした。

Me ha gustado muchísimo, todos súper amables, muy buenas instalaciones y todo lindo, cerca de la playa.

スタッフはフレンドリーで親切で、チェックインは本当に迅速で簡単で、部屋には必要なものがすべて揃っています。日中は素敵なスイミングプールとチルエリア!海の前やオーシャンビーチ、カフェマンボ/ミントなどのクラブに近く、間違いなく再び滞在します。 :)