Delta Hotels Utica

服務態度非常好

First off all, the room was advertised as being a three person room with a pull out couch. When we arrived, there was no pullout couch. We had to order a cot for an extra charge for our son. We opened the door to a stuffy room that smelled strongly of deodorizer with no way to get fresh air. We got in late and went straight to bed. In the morning we opened the curtains and discovered our room was looking into another room!!! There must have been an addition put on the building and we looked straight into a meeting room, with no ability to look outside. Unacceptable. The musty smell lasted the whole stay and the carpets were dirty. The area of town was pretty run down with nothing walkable except the arena. Considering we paid more than similar hotels in the area that offered additional perks like free breakfast which this one did not, we were very disappointed.

There was a wrestling event on Saturday and many of the wrestlers an parents stayed at the hotel. The children were unsupervised and was everywhere. Disrupting other by banging on doors, running and screaming in the hallways. the staff was not able to do anything and went on for hours before deciding to contact the coaches! The parents were sitting at the bar and was not bothered by what their children were doing

I would like to say thank you to Eugene, for stepping up and taking care of me I appreciate it very much. This is what makes a place like him.

It was all in all a good hotel to stay in for one night. I did notice mold growing near the air unit and windows and the wall paneling was peeling back. It was decently clean, but there was some hairs in the bathroom and urine around the base of the toilet. But we had a good time staying there and enjoying the NYE festivities nonetheless, and the staff were great. I'd stay here again.

Room was incredible. Beds and pillows were extremely comfortable. Great view and food was excellent. I will definitely stay there again.

It was fine for what we needed: one night stay after a concert instead of driving home two hours late at night. Nothing fancy and the building is a little rundown, but the basics were covered. The "view" from our window was the ballroom, so we couldn't see outside. Small convenience store in the lobby was...convenient!

check in smooth and easy. Parking free.. Walkable to Theater. Room very expensive. Not worth price. Wallpaper peeling and carpet not clean.

Excellent service and good food, a handy hotel to stay at if you are taking the train to NYC as it is only blocks away fromt he AmTrack Station,