Omg no hot water to shower, cold cold water and a very Bad Experience at check-in desk i gave the lady my ID & I had my creit card in my hand ready for deposit, The lady said $100 CASH only deposit & i told her i have never paid CASH at any hotel for deposit & that I have stayed here before & never paid cash & she told me again $100 Cash only so I asked if she will give me reciept for the Cash she said yes so i took $100 & put cash in the counter & she wrote it with a pen so i ask her if she can sign her name please, wow she got all mad & started ranting she was just going to cancel my room & put no show & for me to leave & that i could’nt stay and i said no you can’t cancel over a signature if you writing with a pen I need a signature its not printed ink reciept so i ask to speak to the manager cause she kept ranting to leave she was canceling me & she said she was the manager so i said I want to speak to someone higher cause she can’t cancel me if im complying & its pre-paid. So after all her ranting she still gave me my room finally. My room bathroom toilet was plugged the water would no go down the drain without plounger so i was changed to another room but i will never come here again that is a rude lady or manager at check-In desk I would of argued with her or got mad & left but all I wanted was my room to relax & rest after a long day. 😡
Definitely enjoyed our stay here at the Royal Plaza Inn! The front desk attendant was so kind, cheery, and helpful! He helped make our stay a very pleasurable experience! The price was pretty great too and we enjoyed staying so close to Palm Springs!
ゲゲストStayed in a 2 bedroom for a week. The stay itself was good. Beds were comfortable, pillows not bad, one bathroom, though we made it work. The kitchen was well equipped. Nice dining space. A bit dated by I'm not overly fussy. Not enough parking in front of the unit. We had one member in our party in a wheelchair/crutches, and we couldn't get a spot in front of our own room. It was a bit annoying to have to park down the street. It wasn't far, but it would have been nice to park in what I thought should be our spot (at our door). The staff are friendly and helpful. Don't forget to ask for a gate transponder. it makes it easier to get in and out. Pools are a nice temperature. Hot tubs were nice, too. Though one evening, we couldn't get the jets to work. And another afternoon, the hot tub by the laundry was freezing and dirty. I let the office know, not sure when or if it got fixed as we went out. The laundry room is tidy. Machines use an app to pay, which is handy and annoying at the same time. Would stay here again, as none of the annoyances are deal breakers for us.