Theft at the hotel Incident details It was 9:30pm when we planned to have dinner at hotel, to be sited outside of the dining area because we had an early check out next morning 3rd May. My fiancé went back to room to get cash from room at 9:45pm. We had dinner at around 10:06pm and went straight to the reception area to clear food bills. Suddenly my fiancé realized that there was no cash in his pant pocket (cash was loosely kept in it) . He thought it must have fallen at the area where we had dinner, we came back to the area to check. unfortunately couldn't find. Everyone nearby also helped us in searching but we didn't find. Later we checked the camera in the entire video we clearly saw that the waiter who cleaned the table has actually picked the money. While confronting he said it was “tissue paper” whereas there was no tissue paper in the entire area where we were sitting because the hotel provides napkins only (attaching the photo where you can see no tissues nearby) and everyone who stayed in the hotel will agree that they provide napkins and therefore no tissue is required. We got money from room, sat on the table for dinner, went to wash hands, went to reception to pay the money for clearing bills and found no cash, this is a clear indication that we lost it while having dinner and the video clip supports the claim that the waiter has stolen it. I escalated this to the hotel sales manager Mr Roshan, and I was appalled to hear his reaction, he casually stated that we will investigate and get back , next day I called him again from the airport ( as I was travelling back to India) and he again casually stated that ”I am out of station , it will take 1 week for the investigation) I waited for a week and this is the email which I received from him stating that the waiter is working since a long time and guests have appreciated him bla bla. I would highly request you to take strict action against the waiter Mr. Roshan. We lost 11000 LKR and are extremely disappointed with the way the entire thing was handled. I want the money BACK!! It is our hard earned amount
Located in Induruwa, Mango Tree Villa Bentota is near the beach, a 5-minute walk from Induruwa Beach and within a 5-minute drive of Kosgoda Beach. This hotel is 3.1 mi (5 km) from Bentota Beach and 4 mi (6.5 km) from Kaluwamodara Bridge.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.
At Mango Tree Villa Bentota, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 11 individually decorated guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
ゲゲスト2023.05.10
I would like to single out and thank the guys for their responsiveness and for the great service! The room is clean and modern, the food is very tasty and varied. No need to look for restaurants, everything can be ordered right at the villa! A cute cat runs around the territory :) We left a very good impression! Definitely recommend this place! We stayed for 2 nights but would happily return again!