As previous visits to this lovely hotel, our experience is top service, professional staff and a very high standard of both facilities and operation. Our favorite hotel in Germany and we look forward to returning later this summer. I travel a lot for work and have a lot of hotel nights a year. This hotel is one of the best I have experienced. In particular, a breakfast of a very high standard is mentioned.
Stayed for three nights as part of a business trip. The location right next to a bus and train station is convenient for getting in and out, but far away from any decent nightlife or eats. In my room, I was treated to stained towels and a very stiff bed with a single sad pillow. Despite leaving the dirty towel on the floor as instructed the room was never serviced during my stay and the towel was never replaced. There was a breakfast buffet of decent quality but basic filter coffee wasn't available. There is no hotel bar and the vending machine was out of order. Toilets on the reception floor were closed, allegedly because of the pandemic, but perhaps more likely to avoid their abuse by the roaming drunk who strayed into the reception late at night, bothering us to buy them beers. There was no visible security staff on hand and the situation did not feel safe. I will stay at a different hotel next time.
旅先の様々な魅力を発見したいお客様に、Block Hotel & Livingは最適です。Block Hotel & Livingは、インゴルシュタットの現地の雰囲気を感じたいお客様にお勧めの施設です。付近のエリアは、シュタットタイルパーク・アム・アウグラーベンやSchwerkraft Boulderhalle Ingolstadt、Bauzentrum Mayer GmbH & Co. KG HausGartenParkなど、観光名所が豊富なことで有名です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
慌しい一日の終わりには、Hotel am Campusでおくつろぎください。Hotel am Campusは、ビジネスでもレジャーでも、インゴルシュタットでの快適な滞在をご提供いたします。付近のエリアは、Audi Sportparkやドナウアウエン・アン・デア・ケルバーシュ、Football club Ingolstadt 04 e.V.など、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。インゴルシュタットの当施設には、駐車場が併設されており、非常に便利です。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to ”Go, Go!” This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.
Forced into a unplanned 4 night stay due to a motorcycle breakdown. Hotel was clean, modern and quiet. The bed was comfy and all the staff were friendly and helpful. Public transport locally in an evening and on a Sunday is non-existent so getting away from the hotel with no car / motorbike was a challenge. We ended up using the local Tier e-scooters to get around and into Ingolstadt.
ゲゲストStruttura e camere nuove, arredamento gradevole con dettagli curati, letto comodo, enorme TV, bagno grande e comodo. Tutto pulitissimo anche la moquette. Comoda l'entrata con serratura a codice. Posizione perfetta vicina all'autostrada con Burger King e pasticceria/bar a un passo dall'albergo. Parcheggio ampio e comodo. Ottimo rapporto qualità prezzo. Gentile e competente il ragazzo alla reception ma si può fare il check-in anche su macchinetta digitale. Non ho da segnalare difetti o disagi.