ホテルベロー・イスラムヘレス-オールインクルーシブ(Hotel Beló Isla Mujeres - All Inclusive)

ホテルのサービスは非常に悪く、中国人を差別しており、世界中のホテルに宿泊してきましたが、こんなに変なサービススタッフに出会ったのは初めてです。シービューの部屋を予約したのですが、午後 4 時にホテルに到着したところ、シービューの部屋はないと言われ、最悪の部屋タイプを指定され、エージェントも連絡が取れませんでした。ホテルのビーチは遊泳禁止で環境は劣悪ですが、B&Bの方が景色はずっと良いです。

サービスとスタッフは素晴らしいです。 5つ星ではない唯一の理由は、アルコールと食料品がなくなったためです。私は毎日すべてが含まれることを期待していました。チップを渡すとサービスが良くなると、多くのゲストが同じことについて不満を述べていました。そこにいたとしても、ゲストはわずか25人程度で、すべてを包括するために一種のぼったくりを使い果たしました。

それは十分にきれいでしたが、実際には何もすることがありませんでした。バーはなく、レストランが 1 つあり、チェックアウトは少し奇妙でした。彼らは部屋を検査している間、私たちをデスクで待たせました

おいしい料理、素晴らしいサービス、素晴らしいアメニティを備えた、素敵で静かなリゾート。唯一の欠点はビーチです。島で一番のビーチ、プラヤ ノルテまではタクシーですぐに行けます。

Everything was great however last 2 nights owners son stayed next room to us and him and friends were very very loud . We could not sleep . Reception was going to send security but nothing was corrected. Disrupting son got even louder throwing objects to our door. Nothing could be done due to owners sons stay . We even requested to move them but receptionist said they could not .

The property itself is beautiful. The room was lovely with nice features. However, there was no mention of how far it was from the ferry. We got to the island around 9:30om. We didn’t know how far the resort was. We saw no taxis but didn’t know we even needed one. We asked a local how far it was and he said a 13 minute walk. We set out at night trailing our luggage in fairly deserted bumpy streets and poor sidewalks. We finally hailed a taxi and it took quite a while to reach the resort. Not a good start. The food at the only restaurant was hit and miss. The waffles and pancakes were cold. The self-serve bacon was stuck together resembling a small football. Unable to order fried eggs although it was unclear if it was a language issue or the absence of real eggs. Staff was very friendly throughout the resort. Upon your arrival, be ready for the twenty minute review of the many rules in place, including an inspection done prior to checkout.

I loved just about everything about Hotel Belo. It's an intimate setting, a smaller boutique hotel with class. Not a party spot, thank goodness. Every morning I woke up to a beautiful, peaceful room, walked out to the pool, and looked out on to the sea. All of the staff was very friendly. The food was excellent. The location is a bit off the beaten path, which only adds to the charm. Don't listen to the few complainers. Be respectful of the property and the staff and you can't go wrong with this place! Truly a wonderful experience!

We got a room upgraded! The view was amazing! The staff was friendly. It was calm, it felt like a getaway. The hot tubs didn’t work, my only complaint. It was almost perfect! The food was good.

Gorgeous view, pools were great, but the construction tape, sand bags and slow service were very detracting from the experience. Food was good, but the drinks took forever. They were delicious, but took forever. The music speakers were broken upstairs, construction zones took away from the aesthetic. I appreciated the cab services and bikes and golf carts. The housekeeping was appreciated.