The most expensive and uncomfortable stay we’ve experienced on our trip to Scotland. Whoever rated this hotel as “superb” definitely didn’t stay in the room that we had the misfortune to be in.
We were assigned an “accessible” room, which was right off the lobby, it had absolutely no soundproofing so we could hear every word said at the reception, the slamming of the entrance door and many other things like the washers and dryers, which were located just across from the room.
Our view was of the alleyway, and an automatic light would flicker randomly all night, and even the blackout curtains didn’t help with that.
As for cleanliness, the bathroom floors were just filthy, I attached some pictures to support that.
The king bed advertised in the listing turned out to be two single beds pushed together with a big gap in the middle, so I kept rolling into it at night…
On the upside, the receptionist and the waitstaff at breakfast were all very nice and friendly, so definitely no complaints about that.
I voiced my concerns about our stay when checking out and the receptionist took my information saying I would be contacted to remediate, but it’s been almost a week and I haven’t heard back.
Hate to leave a bad review, but our stay was very disappointing.
自動翻訳