The staff are serving only if you pay baghshesh, so no pay no basic services
Also the hotel charge for your child!
Happened with me personally I had no option but to pay extra 200 € at the reception. And I witnessed another family had the same issue. As the receptionist neither allowed their child ( which was already booked for) neither cancelled there booing, the receptionist argued that it’s not there problem but it’s the website issue.I do not recommend this hotel, as you can’t trust them while there are much more options around
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