This was our 3rd visit to Istanbul, thought we would try a different hotel; however it could have been a lot better. The location is the best thing about it, but not really much more to it; I read the reviews prior to booking it, so I was a bit surprised. Front office staff – seem to be quite a few different guys every day. They were helpful, but just need to be a bit friendlier, maybe interact a little more. When we arrived, we were told that the superior rooms we had booked on the higher floor wasn’t ready due to some bathroom issues, and we were given some basement family rooms, they were a little depressing to be honest. It was scorching and the air-con wasn’t working either. We were told that the rooms would be fixed, cleaned the next day, that was fine, but a bit of a hassle as we couldn’t unpack our suitcases properly. A new morning, a new member of staff on reception, asked when we can move in to the rooms we had originally booked, he said, “oh after 12pm as we have some people checking out, then the rooms will be cleaned, then you can have them”. I thought wait a minute, what happened to the story we were told yesterday about some bathroom issues? He then quickly changed his reasoning; was not impressed with either story to be honest. Eventually got the original rooms we booked and they were nice. Breakfast - Not much choice, same every day; boiled eggs, scrambled eggs (gone before we got there and not topped up again), chocolate bananas, choc biscuits, cucumbers. We hardly ate/drank anything as a family. No real help from the staff, I appreciate they are busy but none of the guests looked happy to me as there was no-one around to help. Coffee machine always broken / out of service. We tried making one and it turned out to be a disaster. The day after, he just kept pointing at the sign (out of service). Or maybe they just couldn't be bothered making it for the guests. They arranged the transfers (at a cost of course) to and from Istanbul Airport – that was smooth with no issues. Overall, this was totally different to the experience we had elsewhere in Istanbul and Turkey in general. We wouldn’t return again.
自動翻訳