The stuff were a bit hit and miss some very good as were very non-responsive Spa and wellness masseuse Lila from Georgia recommend her. Provided excellent service with a smile. The manager must be doing something right superbly polite and helpful.
翻訳
Abdalla
宿泊: 2024年2月
その他
1.0/5
投稿: 2024年2月25日
it was bad at the reception it wasn't nice so it ordered it wasn't the same as I saw in the picture the only thing that was good was the place it's located otherwise it's not very good
翻訳
Mazen
宿泊: 2024年2月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年2月25日
Its a comfort place with great area in the middle of the old city.
Its clean and all staff are help full
翻訳
Monica O
宿泊: 2024年3月
その他
4.0/5
とても良い
投稿: 2024年3月28日
Great location
The room was quite small compared to other 4 stars hotels, but all clean
翻訳
sue
宿泊: 2023年11月
カップル・夫婦での旅行
3.0/5
投稿: 2023年11月16日
The hotel was OK. The pool and spa area were lovely. Room was quite small and aircon did not work. Room was hot too without hearing on which meant window needed opening but there is a constant stream of noise all day from traffic and mosque and then all evening from the restaurant bar across the road.
Some of the staff were lovely but others not so much. I was quite worried upon checking in as it seemed like the man on reception couldn't find my booking until I mebtioned *******. Thrn suddenly my booking was found but he still worked out something on a calculator before checking us in. Upon waking after our first night we found the dressing table covered with water from a leaking kettle. Everything on table was soaked including the hotels own feedback forms.. This was eventually sorted and kettle replaced after second time of asking. Cleaners do a lovely job and will replace towels daily if you press the clean room button on door and leave used towels on bathroom floor. Room refreshments such as coffee and tea are sparse. Bed was rick hard and so uncomfortable.. Breakfast options are vast... There is so much to choose from and try. The little coffee shop at front of Restaurant is nice but hotel prices. Thr view from the rooftop restaurant is amazing..
翻訳
ゲスト
宿泊: 2023年8月
その他
0件の口コミ
1.0/5
投稿: 2023年8月11日
Worst hotel management ever witnessed. You are actually bullied and threatened by front office manager that if you don't remove an honest review your booking will be cancelled and that is exactly what he did to me. I had a booking from 10th August to 11th August and on 11th morning I went to reception to request a late Check out where I'll pay for the late Check out I am told you gave us a bad review and now want late Check out and they refused. I went online did another booking as my flight was on 11th late night so it was only practical I am in the same hotel and not have to pack up n go another hotel however thr front office manager sent me a text on my WhatsApp asking me to cancel my review and if I don't he will cancel my booking and that is exactly what he did. My fully paid booking he cancelled and kicked us our of the hotel for posting an honest review.