This is a very nice hotel. Suite was outstanding and it’s in a perfect location. My only problem is the lobby coffee machine. It’s a car dealership waiting room style situation and they have the nerve to charge 5 dollars for a 16 ounce coffee. Pretty embarrassing and not a good look for the Marriott brand.
Ithaca is hotel challenged to begin with, it’s not unheard of to pay $220 plus dollars to stay at the Rodeway - granted it’s remodeled - but it’s still a motel people. Having stayed at nearly all the economically priced options in ithaca here’s the truth - it’s slim pickings and those pretty photos they post - it’s usually a bold face bordering on ridiculous lie - the Quality Inn is no different. There are many vagrants in the parking lot all night, just having a good ole time. In the morning are the remnants and litter of Natural Ice cans and HUNDREDS of cigarette buts stacked in an ashtray. It’s really truly bad. I know it’s cheap. But Unless you’re stuck, do your best to avoid it. The staff. The saving grace was the nightshift woman. She seemed genuinely personable and caring. But that’s it. The others? From John to all the daytime ladies - well, someone must of crushed all their dreams, because they’re mopey bordering on angry. The highest level of service you should expect is for them to tolerate your presence in their lobby. Go ahead - you smile, be kind, ask them how they’re day is. If you get above resting bitter face consider yourself lucky. If you get a “have a nice day” you must have achieved pinnacle status of Choice points. If by some miracle they break a smile - it’s probably at you. I was there four days - they don’t greet you from the front desk - you’ll greet them when they arrive from whatever cave they hide in because they’re never at the front unless they have to be. It’s pretty clear none of them want to be there - can’t say I blame them. If your magnet key fails (as 5 of mine did, and the person’s behind me as well) there is a 100% chance that John will say to you “well, you must have deactivated it.” Doesn’t matter that you carefully guarded it from every magnet and electrical field on planet Earth. Even if you stored it in a hermetically sealed box John will let you know - it’s definitely your fault. Because it’s impossible for their grime filled worn to crap 1990 magic magnetic encoder could be the source of the issue. The room: the bed was comfortable - The pillows were good and it looked clean. Then there’s that delightful jacuzzi bath for your aching back. Well, you better be prepared to clean that sucker, cause evidently no one else will. Perhaps a discount for each glop of hair? You make peace with the fact that things are worn and dated at this price point, but why can’t they be clean? See the photo of the floor - I thought it was wet in two large spots, but it’s some kind of polyurethane spill (that’s what I’m telling myself, you can touch it if you want to know. I won’t.) There’s other problems too - but that’s enough. I checked out two days early. They kept one night’s payment. That’s the way it goes!