We booked a self-catering appartement in block four for 9 nights, with our room situated on the ground floor. There were pros and cons, but overall we felt that the cons outweighed the pros. Pros: - Very friendly staff at the bar near the swimming pool. Savoula was great and really made sure that the quality of service was high. - Overall, the hotel was clean - Generally, the hotel is in a good location for people who wish to visit Rhodes city as it is close to a busstop. Cons: -The air conditioning was an additional €8 per DAY, which was not communicated clearly by Sunweb who we booked the room with. The air conditioning itself was noisy and only worked between 16-19 °C. Either that, or it resorted back to 29 °C. We tried without it for a few nights but slept poorly. Sunweb eventually agreed to pay the cost as they agreed the communication could be construed as confusing. -Shampoo and body wash were not replenished by the cleaners, nor was the handwash on the wall by the sink. -The key card stopped working on ~ day 5 and we had to get a key to open it manually until we checked out. - Various bits in the bathroom need repairing. - As we stripped the beds of the covers we used on the last day as a courtesy to the cleaners, we inadvertantly uncovered a stain on one of the pillows which we hope was chocolate (?). -Our room had a view of a fence and the laundry room which was noisy and woke us up in the morning. Equally, as the rooms are close to the swimming pool, noise from cleaning, moving sunbeds etc. early in the morning and loud music from the pool in the evening also do not help. - Finally, washing up liquid and a tea towels are not included. We feel it unreasonable to expect guests to bring these along on their flights. Washing-up liquid can be bought from one of the local supermarkets. When we gave this feedback at check-out, it was suggested we should have conveyed this list of suggestions earlier. However, upon further reflection we concluded that all apart from the malfunctioning thermostat in the airconditioning either were known or should have been known by the hotel given that cleaning staff interact daily with: cleaning provisions, the bathroom, and the bedding.
自動翻訳