The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the ”five star category”. And so they (try to) do. Many things turn to ”cantina” standard in respect of both the reception and ”handling” of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent ”Prague restaurant” with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate ”Restaurant Paris” - see my separate review. In ”Prague” breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was ”doen the hill” and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of ”grand” anymore.
慌しい一日の終わりには、ホテル マーテルでおくつろぎください。ホテル マーテルは、カルロヴィ・ヴァリでも指折りの素晴らしい宿泊施設の内の一つです。当施設はKarlovy Varyから2km、カルロヴィ・ヴァリ空港から10kmと、立地に優れています。Jan Becher Museumや温泉コロネード、Saint Peter and Paul Cathedralなど、周辺で多くの観光名所をお楽しみいただけます。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。お車をご利用のお客様は、カルロヴィ・ヴァリの当施設提供の駐車場をご利用いただけます。
The hotel is excellent in terms of price-quality ratio. We were on holiday with a family of 4 adults and 2 children. The room was executive - studio No. 14. Immediately upon entering the hotel you are greeted by a very pleasant aroma. We were greeted by a Russian-speaking girl and shown to the room. And everything was thought out. In the kitchen there are all the utensils for cooking, a toaster, a coffee maker, a kettle, a microwave oven, a hob, a washing machine (powder) Coffee, tea, sugar sticks. (thank you, very nice). There are 3 smart TVs in the room, you can easily connect phone or turn on YouTube. The bathroom is clean, without fungus, snow - white towels, cotton swabs and cosmetic discs. As a child there was enough space for everyone. The bed linen is also snow-white and clean. There are a lot of books in Russian, in general it’s as cozy as home. I can talk about the noise I won’t say anything, since on weekdays we lived on the 5th floor. By the way, there was no sink in the room, the staff solved the problem in a matter of minutes. As a bonus, there are 2 rooms with a photo of the area on the 0th floor. Overall, our family was satisfied and recommends the hotel ⭐️⭐️ ⭐️⭐️⭐️