The hotel is nicely situated in Fondren, a nice neighbourhood in north Jackson. The suite was nicely appointed, though our shampoo dispenser was empty. The gym is fantastic. Staff were lovely. Breakfast was adequate, though complimentary.
Upon entering the hotel lobby, I was warmly greeted by Dionne. Her welcoming smile and delightful personality were not only noticed by me but also by the other guests present. Throughout the check-in process, Dionne exemplified the utmost professionalism. She assisted me and other guests with great care and attention, ensuring that our needs were met. To top it off, she finished the check-in experience by offering delicious freshly baked cookies. Dionne is the perfect representation of the Elite Sheraton Flowood Refuge Hotel !
The staff was wonderful and accommodating. Excellent front desk attendants and housekeeping. Actually everyone I ran into was very nice. My issue was with the toilet. It ran the entire time I was there. I called the front desk to tell them the water in back was running and it wouldn’t flush because it wasn’t filling up. They sent someone up to repair it, (he was even nice) but whatever he did didn’t work. He had to come back again and it still wasn’t right, but at least it flushed now. We just decided to keep the bathroom door closed so we wouldn’t have to hear the constant sound of water running all night. Other than that, the stay was pleasant. Hotel could use some upgrades. I might stay again if I’m in the area.
This hotel has a severe bed bug infestation. I was waken up out of my sleep to discomfort and itchy skin. I turned the lights on to observe the bed, I found bed bugs were crawling all over the pillows and the sheet in visible view to see. I waited for the manager who was supposed to arrive at 7 am, he did not arrive until 8 am. After explaining to manager that my room(111) had bed bugs, he looked unconcerned about my complaint. I offered to show him pictures I took of the bugs crawling on the pillows and my bites
This motel is the best in town; it's clean and comfortable, the best option for my family, and when I come back to the city, I want to back to the same motel; my family and I are very impressions about the cost and the attention