アマンガーニ(Amangani)

My wife and her mother stayed here in 2016, and even then, she didn't exactly come back gushing about her stay. While there is nothing inherently wrong with Amangani, it's just not a place that is particularly memorable. Service is adequate, the hard product is aging but is decently maintained, and the food is as awful as my wife remembered it (I was also not impressed.) We stayed in the Spring Gulch Suite, which is arguably the best room on site. Having stayed in the exact same room last time, my wife was really hoping to try the Amangani Suite, since it's the only one that supposedly offers views of the Teton Range. Unfortunately, by the time we tried to book (about 4 months out), it had already been taken. Why do all of the other rooms not have Teton views, you ask? First is the location - it's actually about 25 minutes away (by vehicle) to the first viewpoint - it's closer to Jackson than it is to Grand Teton N.P. Secondly, the property is angled in a way where it faces away from the Tetons - you do get a very nice view of mountains and the valley below, but be aware that it is not a view of the Tetons. Aside from that, the room was adequate. One thing we don't like about most Amans is their lack of true Suites. What they call Suites are actually junior suites - it's an open plan room where the living room and bedroom is in one (large) shared space, which is inconvenient during times when I want to do my own thing (i.e. work or be on conference calls) and she wants to do her thing (sleep, watch Netflix, etc.) On the positive side, our unit had two separate bathrooms, which my wife always appreciates (as I said, she's a clean freak!) Since we rented a vehicle and have been to Grand Teton (and Yellowstone) several times before, we did not avail ourselves to any specific Aman experiences. Keep in mind that none of the experiences they offer are particularly exclusive - you can either do it yourself, or hire a local tour company to provide the same experience at a much lower price. Given our familiarity with the area, we also did not need any concierge-style services. The staff were friendly and professional overall; they fulfilled every one of our requests with competence. That said, we never got a sense of familiarity with the staff as we have at other Amans - there seemed to be constant shifts and rotations of people on duty to the point where we were asked our room number on numerous occasions (Amans are known for not asking because they do/should know who you are.) The two things that stand out that are not luxury-like are the food and room amenities. The restaurant is not bad, but the offerings are extremely limited and the quality is hit and miss. Since Amangani is about a half our from Jackson Hole, we were hoping to spend most of our evenings having dinner in their restaurant or in our rooms, but rather than looking forward to it, we instead sort of tolerated it. Everything we ordered also we quite rich and heavy, which is something

Superb hotel with incredible service. Room and view were incredible. Highly recommend! A moose family had moved into the property so we were constantly able to see them at a safe distance. Our package included breakfast which was excellent. The hotel also provides a complimentary continental breakfast in the lobby. Pricey but worth it. Dinner was pricey but the view from the restaurant was amazing.

Horrific service - they were so incredibly rude (refusing to serve drinks based on being full when only 2 people were in the bar) - we offered other solutions thinking that they may just be short on servers - but they were very dramatic about not serving us. We have stayed at the Aman in T&C and in Asia but will NEVER stay at an Aman again. Beautiful views - gorgeous pool but not worth it. Which is a huge bummer because I’ve wanted to go to Amangiri.

For the last three nights of our visit to Jackson, we transitioned to the Amangani. What a wonderful experience from start to finish! Everyone we encountered was warm, friendly, and helpful. The experience started with pick up from our hotel in downtown Jackson. We were greeted by the General Manager and escorted to check in. Our room wasn't quite ready so we were given a refreshing cool drink, a tour of the property, and encouraged to relax. Within an hour, they called to let us know our room was ready. Our room was gorgeous with a beautiful view of the mountains and valley below. I think I could have spent the entire time on the balcony! We had spa reservations for a message that afternoon and my husband and I thought the experience rivaled the best at other resorts. We had a delicious lunch at the Grill (more in a separate review on that experience). We had chosen to not rent a car and the hotel took us to our dinner reservation in Teton Village and came to pick us up. We were delighted to come back to a gift (each night) from the turndown service. What a lovely surprise! It was also my birthday during the trip (not while we were at the hotel) and, upon learning this information, they treated us to a sweets platter and Champagne. All non-alcoholic beverages are available at no charge as well as the snacks provided in the room. While we did not use the Fitness Center, it was well-equipped and included a Peloton Bike. The grounds are gorgeous and they also have a very nice pool and hot tub set-up. Before we left, we were already talking about going back!

The resort staff are so accommodating, attentive and detail oriented. I had a massage with Mary and it was outstanding. The dining is exceptional and meals are large, and delicious. My husband and I took advantage of Amangani’s private tour offerings and went to Yellowstone with our guide, Andrew. He was friendly, funny and informative. We were fortunate enough to see a couple of grizzly moms with cubs, many, many bison, geysers, hot springs and elk. The hotel offered a picnic basket for breakfast and lunch and Andrew put up a table with white tablecloth for a lovely outdoor picnic. I recommend trying the Blue Lion and Snake River grill for a meal, if you can tear yourself from Amangani’s fine dining!

We have stayed at another Aman and with that in mind, the experience here was not up to the level of service we expect or had in other locations. In order to highlight the areas that can be addressed, starting: Never saw or met the GM in the 6 nights we were here. Even though we had breakfast & lunch on the first day, when we returned to our room, it still had not been made up, and this was by 3PM at least. I spoke with the concierge about it, and the response was: "just ask & it will be made up". So, from then on we told them each time when it needed to be done & also for our turndown service...which shouldn't be necessary for a premier hotel. Our patio was never swept off for our entire stay. In the restaurant, the food is very good, but the menu didn't change the entire time of our stay. Luckily we had planned to go into Jackson for some of our dinners, otherwise the dinner selection was too limited for us. The chairs in the restaurant are heavy & it would be nice if the staff would help seat us. Also, at times the sun was beaming through & I had to ask that they lower the blinds. This should just be normally done by the staff. When I was trying to go through the TV channels, I asked the concierge for a listing of the channels. What they gave me, I soon realized was not accurate. So they sent a person to help, and the outcome was they had changed their supplier. He told me he would get back to me the next day...he never did. So they changed service to a more reduced channel selection & did away with HBO channels. The day we arrived we asked about hiking trails, and the concierge gave us a map & pointed out the "Trails" but after trying to find them...it turned out they were horse trails(muddy and very narrow), not hiking trails! When I went back the concierge she said yes, horse trails. On our tours full day tour, we had lunches for the day. We had requested cookies...they were not included. When we finally did taste the cookies (at $4/each), they were not good. We had ordered yogurt but no spoons were provided. We had scheduled 1/2 day tours of Grand Teton and for fly fishing. They were excellent and the full day for Yellowstone was truly excellent. We saw so much wildlife from Bison, Elk, bear, Pronghorn, & moose. We didn't see wolves or grizzlies. Luckily we rented a car, because going into Jackson was $45 each way. I would have thought they would provide courtesy cars...nope. Our last day we drove to "hidden falls" and our earlier tour guide suggested that we take bear spray & to ask at the desk. So we did get the bear spray and hiking poles, but it hadn't been suggested by the concierge. Over all, it was a beautiful experience, but is seems that Amangari needs some management oversight/training in the areas mentioned, especially for the rates we were charged.

The service at this hotel is the highlight....well, along with the views! It's a beautiful, intimate property with only 40 rooms. The staff was exceptional, anticipating everything we could need. The rooms are stunning, but showing a little wear/age - e.g. good luck finding a plug near the vanity :) and none of our blinds would open; I just had to lift them out of the way. Lovely stay nonetheless - the views are amazing!

We just had the best time at the Amangani in Jackson. The room was clean and well equipped, food was great, and the staff were over the top! We'd especially like to thank Toni for planning all our activities and making our experience over the top. Alana did a great job both at the front desk and at our fitness training sessions. We will definitely be back.

If you’re here to visit Jackson Hole to do more than just sit at your hotel, I would not stay here. We had a very good chat with the GM David and Tyler, the food and beverage manager, who really want their guests to feel welcome, but this is purely our experience. Beyond coming “home”, going to bed, waking up and eating breakfast (which WAS delicious), and leaving for the day, there was nothing about the hotel that made us want to spend more time. It has sweeping views, but I wish for a few things- I wish they offered a tour beyond the actual spa and lobby of the ground and maybe the history behind the property I wish they offered bear spray on arrival or even put in the rooms assuming most people come to Jackson to do outdoor activities- it would have been a nice touch instead of going to town and spending over $60-70 on a can that may go unused and end up a waste I wish they offered a complimentary, private 2-4 hour tour of your choice for guests staying beyond a couple days, or some in-house activities having to do with wellness/fitness, couples yoga or cooking or wine tasting without extra fees. To pay over $6K on 4 days without really any organized activity just to sleep there just felt like we should have stayed elsewhere because you really only should stay if you want complete zen/quiet time. Staff are nice but all still learning and felt a bit temporary. I’m also happy we didn’t bring our little ones here- I’m afraid other guests would have found them to be too loud possibly. Husband loves the gym, but this gym was TINY for the size of the property. No more than two people can work out at the same time if doing weights. Overall, beautiful property and they did wish us a happy anniversary with champagne and chocolate, but this place just needs more life and more than just its beauty to pull you!