Apmイン・アンド・スイート(APM Inn & Suites - Jacksonville)

The rooms look nothing like the pictures, roaches everywhere, alot of families live there, my tv had to be changed, got locked out of the room after work, they had to break into it with a crowbar then changed my room, everything was dirty we had to go buy plugins for the moldy smell

Check in was as expected. I noticed that there seem to be some renovations going on. The bathroom was the worst, sink and shower needed more cleaning. Sink was clogged up and there was no hot water. I had to tighten the toilet seat before using. I didn’t try the alleged kitchen, chose McD’s instead.

The clerk was rude. I attempted to pay with money but she wanted a credit card. Concerned I wouldn't get my refund I went to a hotel across the street.

The hotel was very creepy. Random people walking back and forth around vehicles and room doors.

No one would want to stay there when the manager has to use a peice of cardboard and tape for a broken window!

Before I dig deep into this. I will say the staff tired their best to make it right. The first unit we booked after day of traveling and stained carpet, ********** in the bathtub, some marks on the mirror, and it just didn’t seem safe/sanitary at all. The staff in the lobby tired to upgrade us to a better room and had a similar situation there except this time, there was black mold in the bathroom, a mystery black glob on the top shelf on the bathroom closet, it got to the point we were so grossed out that we had to leave and drive 20 mins out to find another place to bunk for the night.

Massive motel complex with minimal staff and barebones rooms. Despite the low cost, Apm is marginal. One staff member, Brandy, was awesome, even though trying to man the front desk of a huge motel alone. Employees managing the front desk at other times were borderline rude, likely just in need of training. Cleaning staff was kind. Over all condition of property is poor.

The only issue I had was with the occasional roaches here and there. Being that it was a last minute trip to go on and they were the only place that had reasonable pricing and availability. The bed was comfortable. The a/c in the room was perfectly fine. The hot water stayed hot and the tv worked just fine. Even check out was smooth and easy.

No safety in bathroom. No handgrips in tub. Very slippery bathtub. Accepted dogs but no signs where they were to go. Guests yelling at you, no not there calling you a mother++++ not a good experience.