ジェファーソンヴィルのグロスブレナー・パブリック・ガーデンホテル

完璧なホテル、私が今までに泊まった中で最高の一つ!サービスは迅速で迅速で、部屋は美しく、たくさんのアメニティが揃っていました。私は戻ってきます。

Hello, my name is Kimberly Grable and I am a Travel Advisor. I was in Louisville, Kentucky for a baseball tournament that was at Spalding University. I travel at least three weekends a month for either business or family events. With me on this trip was my daughter who is 12 yrs old. We stayed in a non-smoking two queen bed room. Upon checking in we walked in to see the front desk lady leaned over the counter on her personal cellphone. The lobby area was just a few tables and chairs used for breakfast and then a few chairs by the TV. It wasn't very inviting as everything was crowded and in one area. Nothing like the website shows. I processed to check in and was told a completely different amount than my email from when I reserved the room. That lady didn't say a word just walked away and another lady came to take care of it. After showing my emails, which she said was a receipt from something else (even thought it showed the name of the hotel and dates) I got charged the current rate not the rate on my email. I asked about my discounts and was told that you couldn't use discounts since I was a reward member. I asked about my travel agent information and she said yes it was reserved by Magical Vacation but that doesn't matter!!! Very unprofessional and rude from both Front Desk ladies, and when I asked for the business card of the manager she stated here I'll give you mine and the managers, I'm the front desk manager!!!! Both names on the card was Shannon. We received our room keys and room number 423 and got on the elevator to go to the room. Entering the room it had a musky smell and you could tell it wasn't recently cleaned. The room was plain and no decorations but two pictures. The bathroom was ok, no blow dryer like stated on website and the cleanness of the tub was half done ( you could see the ring mark and there was hair on the shower curtain. The room had a small TV, microwave, and refrigerator. We could not use the thermostat due to it being broken, and the main unit made loud noises when turned on. The one bed had hair on it and sheets didn't look or smell clean. Both beds was very uncomfortable and you could feel the springs in them. You could hear every little noise from the hallway and outside, not a quite hotel. The breakfast was nothing like stated on the website!!! There was just a few choices and no fruit besides apples. An older lady was working the breakfast area and made rude comments to many guests like if you aren't going to eat it don't take it, or that's not how you do it!!! Very unprofessional and uncalled for. I noticed at least 6 guests walk away with no breakfast and complaining about it. There was a younger lady named Izzy who did show respect and asked how our stay was and thanks for coming but that was it. I have to say that this stay was one of the worse Hampton Inn's that I've been at. I definitely will not be staying here again. Yes it is by Interstate 65 but hard to get to and leave from. I hope this review

部屋は広く、よく任命されています。私たちは遊び場、レストラン、ウォーキングブリッジまで歩くのが好きでした。プールは清潔で、素敵な中庭がありました。スタッフは星でした。ミアはフレンドリーで、レストランのおすすめに役立ちました。朝食サービスを監視する紳士は素晴らしかった...地域の歴史を教えてくれ、最高のチョコチップワッフルを作る方法について指摘してくれました。中庭の出入り方法を 誰も教えてくれなかったので ホテルから 水着を着て 閉じ込められたと思ってた 運良く鍵を持ってきて 中庭から 別のドアに つながった門を見つけたもう一つ知っているのは、レストランとバーがあると主張していますが、彼らはそうではありません。私たちは本当に気にしていませんが、もしあなたがそれを期待しているなら、それは一種の下痢です。朝食は基本ですが、私たちは人々をつかんで行きます。ヨーグルトと果物に満足しています。私は間違いなく戻ります。

フレンドリーで親切なスタッフ

ホテルの歴史のために、私たちはSelbachで一晩を過ごしました。私たちが受け取ったことは期待を超えていました。ホテル全体で利用可能な情報がたくさんあるだけでなく、David T.は1-1ツアーを提供するために上空に行きました。夕食から帰った後、ラススケラーのことを聞きに立ち寄った。デビッドは歴史を提供するだけでなく、アルカポネが使っていたオークルームとプライベートカードルームにも連れて行ってくれた。彼の知識と彼が提供したサービスに吹き飛ばされた。David’s extra mile made our minds that this will be the hotel we will stay for future trips to Louisville