ザ セファルディック ハウス(The Sephardic House Hotel in the Jewish Quarter)

Staff at breakfast is kind of rude, they just get the food out of the kitchen and that’s it, nothing warm,nothing prepare for guests, and you can see them eating while guests are still having breakfast the breakfast hotel hours. Property is ok but not for the price of a 4star hotel.the entry door is even broken you have to push it really hard to getting bc the security guard that’s sitting there i guess is for decoration, bc he doesnt even ask if you are a hotel guest so i guess anybody can get in. Reception staff is ok, but they are not kind ehen we check in they didn’t even bother to explain the location of the hotel in the area, neither any eating or attractions suggestions. The bed is comfortable. Elevator was always an issue we were in the 5th floor and elevator often only made it to 4. Definitely not a 4star.

It wasn't a good experience. The hotel is too noisy, people talking too loud in the corridors late at night. The people at the front desk do not have good customer service.

The hotel is in the Jewish Quarter - close to the Western Wall. There is no parking at the hotel. Overall good accommodation. Small rooms and also the beds. The breakfast is good

Lovely place, modest breakfast and the location is definitely one of the best especially for people that observe Shabbat. It’s 7 min walk from kotel which was a dream come true.

Location is great! Parking is an issue since you have to park in parking lot about 10 min away but since it's in the middle of the main attraction sites we parked our car for 2 days and walked everywhere. Hotel staff is great in helping with our needs!

We wanted to stay inside the walls of the old city of Jerusalem. There are of course much larger newer hotels outside the walls, but there's nothing like staying inside the old town. The property was in the Jewish Quarter. It was clean and not too noisy at night. Breakfast was included and was a full buffet. It is basic, so not a lot of amenities. No pool, etc. But the AC worked well; and the hot water. The beds were clean and comfortable. The staff were helpful. It is about a 3 minute walk from the Western Wall.

Beautiful surroundings. Not gracious enough. No warmth or feeling that they want to welcome you.

Great location for seeing old jerusalem. Hotel has 2 sections, we had family in both. And huge difference in quality of room. Dissappointed i paid same as my inlaws room but our room was definitely not as nice and kinda dingy

Pros: location, location, location. Rooms and property are clean. Staff at breakfast very friendly and helpful. Cons: poor air conditioning in one of our rooms. Even thought we brought it to the front desk attention twice upon check in nothing was done and when we came back at 11pm we were offered to move, we were too tired to move so fan was given. Thru our 4 night stay the AC in our room worked well only for 1 day. We were told that it’s the case in every room which isn’t true as our friends stayed in the room next to us and their AC worked well. Electricity in the entire property went out daily from an hour to up to 3 hours. Nothing was ever announced or told to the guests about it. Assistance from the front desk was very average, we weren’t really listened too before the answers were provide (obviously incorrectly)