There were many other hotels we could have chosen to stay in Kampala but having had such a great experience 4 months ago, we decided to return to the Protea Hotel by Marriott in Kampala. Joan and Charlotte were very good at checking us in quickly. Thank you so much as we were very tired having travelled nearly 20 hours by plane! Maurice, Noah and Rehema were excellent with their customer service by ensuring my mother and I had everything needed for a nice evening. Our room did not have a mini fridge so Maurice suggested he will go and check for a spare one. Maurice brought us one, given the fact that the hotel was almost full. Noah, thank you for all your help in making the tasks I needed completing easier and quick. Maurice, Noah and Rehema thank you for your great hospitality. You were all so kind. Jasper, Sampson and Issac looked after us when we were having diner in our room and made sure we had what we needed by being so quick with their service. They had to run to the kitchen back and forth and were very efficient although they were all very busy that night. In the morning, the breakfast buffet was great with a big variety of food choices. The chef on the night duty made some Poha upon our request, thank you for doing that for us. The Poha was delicious and so were the Indian pakoras. Chef Godfrey made beautiful omelettes as we wanted and went beyond his time to fulfil my mother's need with the chillies. Derrick made us teas the way we liked and the teas were perfect. Cissy and Aisha thank you for your kindness and service. Sharon it was lovely to see you and wish you all the best. The buffet was a mixture of continental and cooked breakfast with a couple of ”chef's speciality of the day” which were delicious! Well worth the money. Samuel, thank you for your speedy checkout and your advice. Thank you all again for your kindness and making another stay wonderful. We will miss you all but promise to return again in the near future. Each one of you have contributed to another great stay and made it even more special, you were all very friendly, courteous and very accommodating. The quality of each of you was very impressive. With regards to the hotel, it was great to see some improvements to the room. The bed was very comfortable it felt like sleeping on a cloud :) The room was very clean, spacious and the new decor was superb. However the shower gel needs to be changed back to the old style one as the new gel is so runny like water and not soapy at all! Also, the WiFi was a bit slow this time and got cut a few times. Still giving 5 out of 5 stars as each member of the staff were amazing and professional with their duties. Can not wait to see the refurbished version of the hotel in months to come :)
From the security to the front desk staff and other staff at large. They were super helpful. I would say like a hive mind all up to one task and that’s to assist and make one feel at home. I don’t remember all names but the housekeeping team was super clean. Grace at the restaurant was just amazing.Definitely coming back !!!!
2023年に開業したFour Points by Sheraton Kampalaは、ビジネスでもレジャーでも、カンパラでの快適な滞在をご提供いたします。最寄の交通機関はMAF ウガンダ・カジャンシー飛行場で、当施設より約17km先にあります。最寄の空港はMAF ウガンダ・カジャンシー飛行場、約17kmの距離です。付近のエリアは、Independence Monumentやオール・セインツ大聖堂、The Living Word Assemblyなど、観光名所が豊富なことで有名です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。このホテルのサービスレベルは高いと評判です。
2024.09.12
Yesterday 9th I visited my favourite restaurant again with my friend n we wea attended to by Victoria who suggested we should try ur buffet this time and guess what I love every bite,thanks to d management and staffs as well coz whenever I crave for great service I look no further than four points
The hotel is well located in Kampala and easily accessible. It is a standard quality hotel with very polite receptionists and waitresses. It has a Wi-Fi with a good speed. Breakfast has a range of options and can accommodate the needs of all customers. Pleased to stay here.
I found following services excellent. Fast Checkin Room allocation as requested close to elevator due to my disability Friendly and courteous staff at every level Food Menu, taste and quality (Indian menu, felt at home) Fast Check out Wi fi reception Cleanliness
Everything was super clean. The host were very friendly and hospitable. The breakfast was amazing. …………..,,,,,,,,,.,………..We will definitely return here in the future……………… The rooftop restaurant was amazing especially at night. You can see lake Victoria from there.
ゲゲストA nice hotel located on a busy road in Kampala. Stay was worth the value of money. Very spacious and clean rooms, friendly staff, breakfast was also good. The location is near the palace of the Buganda King, a walking distance. Definitely recommended on your stay in Kampala.
SSapphirekoWe booked a one bedroom apartment. It was agreed in writing by email. On arrival on the agreed date we were told there were no one bedroom apartments available until the next day. So we were given a studio for the night. It was agreed there was no charge for that first night. The next day we went into a one bedroom apartment. It was reasonably OK but nothing in the kitchen actually worked. The cooker didn’t work. A cupboard door fell off. The oven didn’t work and so on. We were given a two ring gas hob as a temporary solution but it took up what little available space we had on the worktop. Despite being promised the cooker would be sorted the next day we were stuck with the “temporary” solution till we left. 13 days before our month was up, we asked to move to a two bedroom apartment. Staff were happy to arrange that but I was asked to pay $700 for the upgrade. I pointed out that $700 was the difference between a one bedroom and two bedroom apartment for the whole month. Surely as there were only 13 days left in our stay it would be fairer to pay, say, $350, instead of a full month’s difference of $700. This was out of the question, apparently. So, I told them we would leave at the end of the month instead of extending it to two months. We picked a two bedroom apartment with a washing machine. Big mistake. Not only did the washing machine not work but neither did both ovens nor the toaster etc. the “washing machine specialist” who came round was a 16 year old girl armed with just a screwdriver. She confirmed the washing machine was faulty - something we already knew. Next day two men came round to fix it. When we got back there was a note to say it had all been sorted. It hadn’t. It was still broken. So we complained again. The following morning, SEVEN people turned up with another washing machine. This one worked but, unfortunately the entire control panel was in Chinese with no English at all. The fridges in our original apartment and this later one had touch screen control panels but they were entirely in Chinese. I discovered they were also counterfeit LG fridges but that’s another story. We were given the temporary gas rings we had in the last apartment as the hobs didn’t work here either. So, when our month was up they were very surprised we were leaving. “What about your second month?” I was asked. Hmmm I thought I’d made it quite clear we weren’t staying when charged $700 for 13 days’ upgrade. So, nice location. But, we won’t be back any time soon.