Be careful with this hotel, On Sunday, I inquired about a booking, and the person who answered the call promised to provide the space in the hotel premises with arranged chairs to watch the perahara free of charge. I have children and we are going to see the perahara. Initially, he mentioned the family room for 20000 B&B (both 26th and 27th). He seems to be an understanding person and clearly stated his positive attitude towards the customer. However, after a while, he gave me a call and mentioned that he made a mistake and the new price is LKR. 25000. Also, he promised to provide it on a B&B basis. Still, I said yes and he mentioned that I will be contacted by their reservation and request a small advance today. Since I didn't get a call, around 5.30 pm gave a call and inquired about it because I was very suspicious since I didn't get the call. The person named Thilak Amarasekara answered and I just inquired about not getting the call. He told me that I need to pay in full beforehand and also, he cannot assure me of a seat. He mentioned they have open spaces and also you can go and watch the perahara in front of their hotel. So this is how they do business. Very cunning, selfish answer. I believe he must be going to sell the space to some other people as we were promised to give FOC. Also, no parking, and customers have to park in the KCC car park and pay for the whole day. It’s a bit far away. Therefore, please be careful with this hotel staff as they seem to be very unprofessional and I’m also on second thoughts about going there with my family. This can happen to other people as well. I guess they wanted to cancel my booking and sell it at a higher price as they started the campaign on Monday.
自動翻訳