ホリデイ イン エクスプレス アンド スイーツ カンザス シティ エアポート IHG ホテル(Holiday Inn Express & Suites Kansas City Airport)

good to stay hotel, but customer check in was not friendly

I booked a room thru trip.com, paying in full. Upon arrival my card was run for incidentals, supposedly 50$...NOT! IT WAS PREAUTHORIZED and later charged for 125.70 two times and 10$. None of which I authorized. I noticed you medially contacted the front desk they told me it would be reversed and back in my account also told me they would be reimbursing me for the 147 for the troubles after a week of calling speaking with Casey they insisted they gave my money back I'm not sure who they gave it to because it never has come to my bank account so I ended up paying $500 for a room at that hotel I would not suggest you're sticking your card in their debit credit machine they're going to steal from you like they didn't me and probably many others. A week and a half later still nobody has the answers in the Holiday Inn still has my money.

No issues with the property. The lady that checked us in was a hero. Now ******* on the other hand was a nightmare. They charged our card but didnt send the confirmation to the hotel. We had to do virtual messaging and ******* hung up on the hotel. 45 minutes for someone to fix it. This was all ******* fault. Telling her that we did a no show. Thankful the staff faught for us.

The shuttle service to the airport was convenient, and the driver couldn't have been nicer or more helpful.

Everything was great for this stay. Every person we encountered was very friendly and professional, the room was clean and comfortable, the breakfast was delicious, even the shuttle to and from the airport was good. I definitely recommend this property!

The hotel staff was nice and it was clean. I called before booking to make sure the pool was open (inside, winter time) and was told it was operational. When we arrived it was under construction — the hotel staff was apologetic and arranged for our kids to use an adjacent hotel property to make sure the kids were happy. Much appreciated and although there was initial disappointment it was quickly rectified.

The laundry facilities and gym and pool were all out of order or under construction

Woke up to constuction and power tool noises at 8 am. Other than that a pretty decent hotel

Overall, we enjoyed our overnight stay. We flew out early the next morning so the location was great. The biggest complaint i had, the room was dark. Even with all the lights on, there wasnt enough light to read a paper without going into the bathroom. The bed was hard as a rock. I know some people like that, but it would be nice to have one of tge two a little softer. I would recommend it to anyone.