コートヤード・カンザスシティ・ダウンタウン/コンベンションセンター(Courtyard Kansas City Downtown/Convention Center)

My recent stay at Courtyard by Marriott Kansas City left me thoroughly dissatisfied. Despite the front desk has strongly recommended the valet parking service for safety, our vehicles were stolen, revealing a significant security breach. The valet parking area lacked essential monitoring and security personnel, proving to be as unsafe as the public option. What added to the disappointment was the hotel's response post-incident. Instead of providing support, they handed us over to a third-party company, creating a communication void as if the incident hadn't occurred on their premises. To compound matters, neither the hotel nor the third-party company offered any compensation for our losses. The lack of transparency further fueled our frustration. The hotel failed to provide any recording of the valet parking area, hindering a thorough investigation into the theft. This experience falls short of the commitment to guest safety and satisfaction. I hope the hotel takes urgent steps to address these security concerns and provides a more supportive environment for its guests in the future.

Very convenient to Main Street and the free Kansas City Streetcar which services many of the very good tourist spots.

Great place. Nice location to Sprint Center and decent parking. Gal behind the counter was awesome

Valet couldn’t find my keys when I was trying to check out… very stressful!

We stayed here for 4 days. The first day we slept in but the rest we were out in the morning for the day and our room wasn’t cleaned once. There was hair elastics and other debris from previous guests. It was definitely not up to the normal Marriott standards. The 3rd day we asked if we could have our room cleaned or at least the small garbages dumped and towels replaced but came back at night and nothing had been cleaned. The employees could care less even when we told the front desk. I’m pretty easy going but the two of us staying here weren’t impressed

Marriott as a brand is just not what it used to be! Not one single thing in our last 3 Marriott stays, and all in the last 90 days, has been luxurious, or made us feel pampered. Elevators not working, front desk dont seem to know their job, beds and linens so far beliw luxury standards! Truly looking for a replacement for Marriott and all their stepchildren they're yrying to bring under their brand.

Needs a better cleaning. Elevator floors are dirty, restaurants appearances and lobby need attention.

The room was nice. The staff during check in were rude and not helpful at all.

This was very convenient for seeing a show at T Mobile Center. Very nice city to visit