*********** was very helpful to assist us with our double booking that happened due to an error at their app. But this hotel insists to not cancel that faulty reservation. Knowing that it's an error, but they insist of receiving their money from ***********. Why we booked online: The rack rate prices are much much higher at the hotel than at *********** or traveloka! Even to upgrade the rooms once booked online they wanted to charge us a ridiculous price. Sad to see how a bad management can destroy such a beautiful hotel.
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ゲスト
2023年1月31日
Not customer friendly, we had problem with booking duplication because of the system error from online booking, reported it to *********** they were very helpful and asked me to inform the hotel to confirm the cancellation to be able to help us getting the refund but they choose to be so hard understanding our duplication problem instead always insist that we want to do the cancellation purposely.