ビクトリア ホテル カウナス(Victoria Hotel Kaunas)

My second time staying in the Victoria hotel. I would say last year I had better expiriance. Room I get this time was not the same as previos time. Stil Breakfast was good, location is good.

Great hotel overall, just customer services must be improved!!!

Cumplía bien mis previsiones, todo bien, desayuno bueno. Perfecto para qued**** en Kaunas con vuelos que lleguen tarde.

We stepped into an unassuming hotel, its exterior not particularly impressive. Yet, once inside, we were greeted by a delightful courtyard and the tasteful conversion of a historic building into a modern hotel. Its location couldn't have been better, nestled near the sports arena, the Acropolis shopping mall and charming, tree-lined pedestrian streets leading to the Old Town. Our dining experience at the hotel exceeded our expectations, with both dinner and breakfast being very satisfactory. In fact, the Pork Ribs surpassed our expectations, making it a definite highlight of our visit. Additionally, the hotel room was large and maintained impeccable cleanliness, and the staff was consistently friendly and accommodating towards us.

The hotel is freezing cold. Having a meal in the restaurant or having breakfast is something you do as quick as possible because the temperature there is freezing. It's impossible to enjoy a meal or a drink there. Even the staff seem to be cold and have blankets over their shoulders. Don't the managers get that it's normal to have the heating on in the winter? It's not possible to enjoy some time in the room unless you're in a thick pyjamas under the blanket - if you are lucky enough to be alone to be alone and can take the blanket from the other bed.

Very clean hotel. The breakfast is extremely good. Very nice room, spacious even had 2 toilets, very clean and provided with all supplies like tooth brush and toothpaste, shower gel, shampoo, brushes etc. very close to Akropolis shopping centre and also the train station. Very well priced.

Cozy hotel in the center of Kaunas, just a walking distance to the Akropolis shopping mall. Fabulous that hotel is accepting guests with pets, very convenient indeed. And it's was nice surprise that hotel has the charging station for electric vehicles for free of charge, very useful! The breakfast was superb with a lot of varieties to meet each taste. Very delicious pastries and great choice of warm dishes for the start of the day!

Good location, nice name! That’s it i can say something positive about this hotel! They are stating that it is 4 ⭐️ , but from my experience I would give no more than 3 ⭐️. There is no customer service at all! Check in was unprofessional, no greetings, or welcoming! Don’t bother to go for breakfast, because it is absolutely crap, also no one is meeting you there. Rooms are tired and tight, old furniture and the bed/mattress is awful. Same story at the checkout, they didn’t bother to ask you about your stay, just checked how much you owed them! I would choose different hotel next time for sure!

The building of the hotel is pretty and the rooms are neat & clean, although in some parts outdated. The staff is friendly and ready to help. Breakfast selection is very simple and unfortunately not especially tasty. Also in hygiene there is room to improve: e.g. not setting the pipe of the water tank on the ground where people have been walking and then directly back to the filled tank.