I normally love the 21C. I still love the Savoy. The food was amazing and everyone from the manager , the bartenders, and the servers were amazing.
What was unsafe and ruined the entire trip was when the elevators (all 3) stopped working and the staff on the evening of 02/24 were snippy, rude and unhelpful. You do not just instruct people to take the stairs and then not tell them where the stairs are, or offer water, and assistance to your guests. We were left to fend for ourselve and heard bickering about who "Had" to show people to the 2nd floor. Also, there was no mention that the stairs to the 7th floor were across the building in another part of the 6th floor.
I loved this hotel. I undestand things can go wrong, but where was the manager, where was the staff to assist guests with their bags, and to offer at least an apology.
自動翻訳