Very clean room, great staff, and excellent location for enjoying downtown. Indoor pool and hot tub were a nice break. The room had a mini fridge (for drinks and leftovers) and a microwave and single cup coffee maker (ask for extra coffee pouches). One side faces the main road through town and might be a little loud for some folks, the other side is on the alley (still a decent view). some rooms face the lake and the park. Parking cost $15 per night but is handy and fairly secure.
The rooms are large and updated, the beds are comfortable and the staff is great. So friendly and gave us extra items we needed i.e. towels, coffee, key cards and ducks :). There were 11 of us who stayed and they were able to accommodate us staying close to one another. We were prepared for the noise and all brought ear plugs. There is construction right behind the hotel and will be for a while, so prepare yourselves with ear plugs. The pool though.... It is NOT refreshing. It was about 27 degrees outside and the pool might as well have been soup. The temperature definitely needs dropped a few degrees. We enjoyed the 10% off at Ricky's across the parking lot and were really treated well by the wait staff there. There is also a Starbucks in the same parking lot for that extra kick of caffeine. Would 100% stay here again.
Room was gorgeous and clean. Room had no carpet which I really like. The hotel room was nicer than most I've come across. I was pleasantly suprised when i walked into the room. Very impressed. I wish I had take some photos to show the room. You would not be disappointed. There was also a pizza place just next door that was reasonably priced that was quite good. I would definitely stay there again.
Very clean, friendly hotel. Pool n hottub was good. Room clean and very spacious had a bit of a smell when u arrived but I do have a keen smell. Bed comfy. Overall would stay there again. Easy online booking in just pick up key n go. Hot breakfast nothing fancy, coffee was always available anytime.
I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.
ゲゲストThe staff was nice and it’s handy to have a breakfast bar included in the price. It was a nice experience in a convenient location. Great view from the tower we watched hot air balloons going by and the Snow Birds!
Very disappointed at this hotel! I regret saving money on booking this hotel only to find out that they will charge you more. Front end staff was not friendly and accommodating. Breakfast was ok. Pancake machine was always broken. Slow service. Pool was ok. Be careful when you check in. Make sure to take pictures prior to staying In your room. Or else they can charge you for something that you didn’t damage. Horrible experience.
SSodapop0474This place was a pleasant surprise. The rooms were very clean, the building was nicely upgraded, and the grounds were well taken care of. This place is in a decent location with lots of choices of food nearby. The outdoor poor is heated, and there is a BBQ for shared use as well
ゲゲストI was pleased to see my room. very clean and comfortable bed. newly renoed they have kitchenette units as well. great location. my vehicle has some battery issue and the staff helped me out in replacing the battery. will definitely stay here again.