Super 8 by Wyndham Kingman

When we first got to the room it was beyond gross. The carpets were not vacuumed and it smelled like cigarette smoke extremely bad. We do not smoke so we opened the window and headed down to talk about the room conditions. There was no one there to talk to so we waited a couple minutes and then headed out to get something to eat. We figured that when we got back we would talk about the conditions of the room. When we got back there was no one at the front desk again and we waited for a while. We went back up to our room and tried to turn on our TV but it did not work and we could not get ahold of anyone to help us with the TV. Finally after 30-45 minutes of fighting the TV we got it to turn on. We left Sunday morning and Monday morning when I checked my bank account I had a charge of $250.00 from Super 8. I called and spoke to the GM (so he told me) and he argued that they have proof of us smoking in the room. That they have towels that have ashes on it. That's funny because the towels were used to wash off our make up which turns to a black and gray color from the mascara. When I told the GM the towels were used to wash off our make up he told me I was a liar and that make up is brown and that he knows because he is an expert. I told him no my mascara is black and that the towels were used for that. He also said that there were ashes in the carpet. Well when we got there the housekeepers did not bother to vacuum the carpets so it was probably left over from the last smoking guests that stayed there. Again we do not smoke but apparently we have to pay for the guests before us who smoked in the room. I asked the GM to email me the proof of what they found in the room and he said the only was is that we would have to come down there and see it in person. I do not live in Kingman. I live in another city but he still refuses to send me the so called "proof" of what they have. Then he told me he had another phone ringing and that he did not have time for me and hung up on me. Since we are traveling to Kingman every weekend for a while we WILL NOT BE STAYING IN THIS HORRIBLE BUG INFESTED PLACE!

Great place to stay. The staff was helpful and very nice. Very clean room

在速8酒店住了這麼多天，主要是身體需要休整。購物方便，超市就在馬路對面。衞生條件還行？前台服務耐心回答客人各種問題？

地毯看上去很臟，早餐的佈置也很隨意，在前枱佈置的，很不方便，還不如不提供早餐。

房間有點味道，不過挺大的，設施齊全，很安靜。就是不提供任何水，熱水和飲用水都沒有。這個價格很實惠了。

#好評#對地面清潔度，牆壁清潔度，裝修，客房服務，鄰近活動滿意

We book for one night got there place old and smell of urine and tabaco very dirty . We got to the room open the door to find out no one clean the room it was a mess dirty and smelled bad , we don’t know how the local health department let it stay open . We came down and wanted a refund and the front lady say she has to call her manager that never answered the phone horrible experience !!!

We were there around 11pm they had cancel the reservation but were able to get us our room for $20 more than what it was supposed to be. We were tiresome I didn’t mi e the inconvenience of the $20 more. Sleep pretty good. It was clean and quiet but when it came to the supposed breakfast we got ti y muffins, juice boxes and fruit cup and coffee. 😡Covid quarantine is over, there is no excuse to keep giving that miserable breakfast.

Even though policy states it consders anyone on property an adult it will not let you stay if you are under 21. It was almost midnight when I was refused at checkin and had to find other accommodations. Also, person at front desk was very rude when requesting a refund when I called and hung up on me. After arguing all day with reservation services and emailing the manager repeatedly I was finally approved a refund.